Food & Beverage - Guest Service Associate

Fairmont Hotels & Resorts; Mumbai; On-site; INR 279,000 - 424,000; Full time

Job summary

Fairmont Hotels & Resorts in Mumbai, India, is seeking enthusiastic Food and Beverage Guest Service Associates to join our dynamic team. You will deliver exceptional guest service at our dining venues and contribute to memorable guest experiences.

You will greet guests, present menus, take orders, coordinate with kitchen and bar staff, and uphold health and safety standards. Weekend and holiday shifts may be required.

Qualifications

• Strong interpersonal and communication abilities for guest interactions.
• Ability to work effectively in a fast-paced hospitality environment.
• Attention to detail and a commitment to service quality.
• Capacity to adapt to varying shifts including weekends and holidays.
• Knowledge of food and beverage basics and service standards.

Responsibilities

• Greet guests warmly and assist with seating arrangements.
• Present menus and take accurate orders from guests.
• Offer recommendations and up-sell where appropriate.
• Ensure timely and courteous service delivery to guests.
• Maintain a clean and organized dining area and setup.
• Address guest inquiries and resolve issues politely.
• Coordinate with kitchen and bar staff for smooth service.
• Adhere to health and safety standards and procedures.

Skills

Interpersonal skills

Communication skills

Attention to detail

Under pressure

Flexibility

Job description

Company Description

Fairmont Hotels & Resorts is where the intimate equally coexists with the infinite – an unrivaled portfolio of more than 90 extraordinary hotels where grand moments of life, heartfelt pleasures and personal milestones are celebrated and remembered long after any visit. Since 1907, Fairmont has created magnificent, meaningful and unforgettable hotels, rich with character and deeply connected to the history, culture and community of its destinations – places such as The Plaza in New York City, The Savoy in London, Fairmont San Francisco, Fairmont Banff Springs in Canada, Fairmont Peace Hotel in Shanghai, and Fairmont The Palm in Dubai. Famous for its engaging service, awe-inspiring public spaces, locally inspired cuisine, and iconic bars and lounges, Fairmont also takes great pride in its pioneering approach to hospitality and leadership in sustainability and responsible tourism practices. Fairmont is part of Accor, a world leading hospitality group counting over 5,400 properties throughout more than 110 countries, and a participating brand in ALL - Accor Live Limitless – a lifestyle loyalty program providing access to a wide variety of rewards, services and experiences.

Company Description

Fairmont Hotels & Resorts is where the intimate equally coexists with the infinite – an unrivaled portfolio of more than 90 extraordinary hotels where grand moments of life, heartfelt pleasures and personal milestones are celebrated and remembered long after any visit. Since 1907, Fairmont has created magnificent, meaningful and unforgettable hotels, rich with character and deeply connected to the history, culture and community of its destinations – places such as The Plaza in New York City, The Savoy in London, Fairmont San Francisco, Fairmont Banff Springs in Canada, Fairmont Peace Hotel in Shanghai, and Fairmont The Palm in Dubai. Famous for its engaging service, awe-inspiring public spaces, locally inspired cuisine, and iconic bars and lounges, Fairmont also takes great pride in its pioneering approach to hospitality and leadership in sustainability and responsible tourism practices. Fairmont is part of Accor, a world leading hospitality group counting over 5,400 properties throughout more than 110 countries, and a participating brand in ALL - Accor Live Limitless – a lifestyle loyalty program providing access to a wide variety of rewards, services and experiences.

Job Description

We are seeking enthusiastic and service-oriented individuals to join our dynamic team as Food and Beverage Guest Service Associates. In this role, you will be an integral part of our Food and Beverage team, responsible for delivering exceptional service to our guests while ensuring their dining experiences are nothing short of extraordinary.

Responsibilities

• Greet guests warmly and assist them in seating arrangements
• Present menus and take accurate orders from guests
• Provide recommendations on food and beverage selections, up-selling where appropriate
• Ensure timely and efficient service delivery to meet guest expectations
• Maintain a clean and organized dining area, including table setup and break down
• Handle guest inquiries and resolve any issues or complaints promptly and courteously
• Collaborate with kitchen and bar staff to ensure seamless coordination in food and beverage service
• Adhere to all health and safety standards and procedures
  

Qualifications

• Previous experience in a similar role within the hospitality industry preferred
• Exceptional interpersonal and communication skills
• Ability to thrive in a fast-paced environment and work well under pressure
• Strong attention to detail and a passion for delivering outstanding guest service
• Flexibility to work various shifts, including weekends and holidays
• Knowledge of food and beverage menus and offerings
• Certification in food handling and safety is a plus
  

Additional Information

Our Commitment To Diversity & Inclusion

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.