(Fluent English) Technical Support Consultant, Web Hosting & Billing (remotely)

SupportYourApp; India; Remote; INR 1,282,000 - 2,563,000; Full time

Benefits offered by this job

Flexible schedule

Fully remote work

USD compensation

Referral bonuses

International environment

Job summary

SupportYourApp is a global leader in Support-as-a-Service seeking a Technical Support Consultant to provide high-quality technical assistance via email and chat. You will troubleshoot, resolve account-related queries, and escalate complex issues, while building strong customer relationships and staying current with product knowledge.

The role requires 1–3 years in technical or customer support, excellent English (C1), and experience with Stripe/PayPal, CRM tools, and basic HTML/CSS.

Qualifications

• 1–3 years of experience in technical or customer support.
• Excellent English communication (C1).
• Experience with eCommerce, web hosting, and billing systems (Stripe, PayPal).
• Ability to handle billing inquiries, refunds, subscriptions, and account issues.
• Basic web hosting support knowledge (logins, site access, domain checks).
• Technical background with basic HTML and CSS knowledge.
• Experience with CRM tools and Confluence.
• Strong analytical thinking and research skills.
• Positive, proactive and responsible attitude.
• Personal computer with at least 8GB RAM and stable internet (50 Mbps down, 40 Mbps up).

Responsibilities

• Deliver outstanding technical support via emails and chats.
• Assist customers with account-related issues and general support questions.
• Perform basic troubleshooting.
• Escalate complex Level 2 issues to higher-level support teams when required.
• Build strong and lasting customer relationships.
• Keep up with evolving tools and technology.
• Handle sensitive customer data with care and security.
• Apply the latest customer happiness practices.
• Maintain deep understanding of client solutions and meet KPI.
• Communicate with developers and cross-functional specialists.

Skills

Excellent English

Technical Support

Analytical thinking

Proactive attitude

Time management

Tools

Stripe

PayPal

CRM tools

Confluence

HTML/CSS

Intercom

Job description

Who are we

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world's leading SaaS, software, or hardware solutions

Join our community as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited Let's see what it takes.

What you will do:

• Deliver outstanding technical support via emails and chats
• Assist customers with account-related issues and general support questions
• Perform basic troubleshooting
• Escalate complex Level 2 issues to higher-level support teams when required
• Build strong and lasting customer relationships
• Keep up with evolving tools and technology
• Handle sensitive customer data with care and security
• Apply the latest and greatest customer happiness practices
• Maintain deep understanding of client solutions and meet KPI
• Communicate with developers and cross-functional specialists

What you need to succeed in this role:

• Excellent English communication skills (at least C1 level)
• 1-3 years of experience in technical or customer support
• Experience with eCommerce, web hosting, and billing systems (Stripe, PayPal)
• Ability to handle billing inquiries, refunds, subscriptions, and account issues
• Basic web hosting support knowledge (logins, site access, domain checks)
• Technical background with basic HTML and CSS knowledge
• Experience with CRM tools and Confluence
• Strong analytical thinking and research skills
• Positive, proactive and responsible attitude
• Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps-download and 40 Mbps-upload)

Will be a great plus:

• Experience with Intercom

Benefits:

• Flexible schedule
• Opportunity to cooperate fully remotely
• Inclusive international environment
• Compensation in USD
• Rewards for referring friends
• Balance between project workload and personal time, but also - internal health policy
• Responsive leadership interested in your development and long-lasting cooperation
• Greenhouse conditions for self-development
• A culture built on trust, with no time-tracking requirements

The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these.

The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected

You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.

Over 1300+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.

We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.

Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice .