Fluent Commerce OMS Technical Specialist

Cognizant; Chennai; Hybrid; INR 1,000,000 - 1,800,000; Full time

Job summary

Cognizant is seeking a Product Integrator in ISG with focus on Sterling commerce solutions. You will contribute to design integration and optimization of order management capabilities in a hybrid work model with day shift coverage.

This role requires 3–5 years of hands-on experience connecting Sterling CTS accelerators, Sterling Store Order Management, and Fluent-based services. You will design, configure, and optimize integrations, collaborate with cross-functional ISG teams, and ensure

Qualifications

• Three to five years hands-on experience with Sterling CTS accelerators and Sterling Store Order Management in production environments.
• Experience configuring and supporting Sterling OMS components including order orchestration rules, inventory visibility, and fulfillment workflows.
• Proficiency with Fluent or similar rule engines to implement configurable business logic within integrations.

Responsibilities

• Design end-to-end product integrations using Sterling CTS accelerators to ensure reliable order orchestration across enterprise environments.
• Configure Sterling Store Order Management components to support robust store-level workflows and accurate order visibility.
• Develop Fluent-based services to support extensible business logic aligned with integration patterns.
• Optimize Sterling OMS configurations to support high-volume order processing with strong performance observability.
• Collaborate with ISG teams to translate business requirements into integration designs and architectural guardrails.
• Analyze existing integration flows to identify bottlenecks and implement enhancements to reduce defects.
• Create and maintain technical documentation for Sterling integrations to ensure traceability and knowledge sharing.
• Coordinate with testing teams to define integration test scenarios and support defect triage.
• Monitor integration jobs and logs during day shifts to proactively detect issues and drive remediation actions.
• Engage with stakeholders to ensure regulatory expectations and data flows for reporting and messaging solutions.
• Apply knowledge of stakeholder communication practices to design integrations that support clear data flows.
• Contribute to continuous improvement by proposing integration standards and reusable patterns.
• Adapt to hybrid work model by using collaboration tools to maintain alignment with distributed teams.

Skills

Sterling CTS accelerators

Sterling Store Order Management

Fluent / rule engine

Tools

IBM Sterling Order Management

Job description

Job Summary

Serve as a Product Integrator in ISG with a focus on Sterling commerce solutions contributing to design integration and optimization of order management capabilities in a hybrid work model with day shift coverage. Apply three to five years of experience to connect Sterling CTS accelerators Sterling Store Order Management Fluent and Sterling OMS ensuring resilient and scalable solutions that support critical client communication domains.

Responsibilities

• Design and implement end to end product integrations using Sterling CTS accelerators to ensure reliable order orchestration across complex enterprise environments.
• Configure Sterling Store Order Management components to support robust store level workflows that enhance customer order visibility and fulfillment accuracy.
• Develop and fine tune Fluent based services to support extensible business logic that aligns with evolving product requirements and integration patterns.
• Optimize Sterling OMS configurations to support high volume order processing while maintaining strong performance observability and operational resilience.
• Collaborate with cross functional ISG teams to translate business requirements into integration designs that align with enterprise standards and architectural guardrails.
• Analyze existing integration flows to identify bottlenecks and implement enhancements that reduce defects and improve processing throughput.
• Create and maintain detailed technical documentation for Sterling integrations to ensure traceability knowledge sharing and smooth handover to support teams.
• Coordinate with testing teams to define integration test scenarios and support defect triage that improves overall solution quality and production readiness.
• Monitor integration jobs and related logs during day shift operations to proactively detect issues and drive timely remediation actions.
• Engage with stakeholders from financial and investor communications to ensure that integration solutions respect regulatory expectations and communication workflows.
• Apply knowledge of stakeholder and public affairs communication practices to design integrations that support clear data flows for reporting and messaging solutions.
• Contribute to continuous improvement activities by proposing integration standards and reusable patterns that reduce future development effort and operational risk.
• Adapt to the hybrid work model by using collaboration tools effectively to maintain strong communication and alignment with distributed teams.

Qualifications

• Demonstrate three to five years of hands on experience working with Sterling CTS accelerators and Sterling Store Order Management in production environments.
• Show practical experience configuring and supporting Sterling OMS components including order orchestration rules inventory visibility and fulfillment workflows.
• Exhibit strong proficiency with Fluent or similar rule and scripting engines to implement configurable business logic within integration solutions.
• Apply solid understanding of integration concepts such as messaging transformation error handling and retry patterns across enterprise systems.
• Bring exposure to financial and investor communication domains or stakeholder communication practices that supports accurate and compliant data integration.
• Communicate clearly with technical and non technical partners while documenting designs test cases and operational runbooks in an organized manner.
• Display the ability to work independently in a hybrid model by prioritizing tasks managing time effectively and delivering consistent integration outcomes.

Certifications Required

Preferred certifications include IBM Sterling Order Management certification or equivalent enterprise integration credential.