Sterling OMS Support Engineer

Willware Technologies; Gurugram District; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Willware Technologies is seeking an experienced IBM Sterling OMS Support Engineer with 2-5 years of hands-on experience in production support, incident management, troubleshooting, monitoring system health, and ensuring smooth order processing.

You will provide L2/L3 IBM Sterling OMS support, monitor production issues, and troubleshoot order, inventory, and fulfillment problems. Collaboration with development and business teams will be essential to resolve defects and perform SQL analyses.

Qualifications

• 2–5 years of IBM Sterling OMS support experience.
• Proficient in Java, SQL, XML and Unix/Linux.
• Experience with REST/SOAP APIs.
• Experience with ServiceNow or Jira.
• Strong communication and problem-solving skills.

Responsibilities

• Provide L2/L3 IBM Sterling OMS support.
• Monitor and resolve production issues.
• Troubleshoot order, inventory, and fulfillment issues.
• Collaborate with dev and business teams to resolve defects.
• Execute SQL queries for issue analysis.
• Support deployments and production releases.
• Ensure SLA compliance and prepare RCA for major incidents.

Skills

IBM Sterling OMS

Java

SQL

XML

Unix/Linux

REST/SOAP APIs

ServiceNow or Jira

Communication

Tools

ServiceNow

Jira

Job description

Job Summary

We are looking for an experienced IBM Sterling OMS Support Engineer with 2-5 years of hands-on experience in supporting IBM.Sterling Order Management System (OMS). The ideal candidate should have experience in production support, incident management, troubleshooting application issues, monitoring system health, and ensuring smooth order processing.

Responsibilities

• Provide L2/L3 support for IBM Sterling OMS.
• Monitor and resolve production issues.
• Troubleshoot order, inventory, and fulfillment issues.
• Work with development and business teams to resolve defects.
• Execute SQL queries for issue analysis.
• Support application deployments and production releases.
• Ensure SLA compliance and prepare RCA for major incidents.

Required Skills

• 2-5 years of IBM Sterling OMS support experience.
• Good knowledge of Sterling OMS.
• Experience with Java, SQL, XML, and Unix/Linux.
• Knowledge of REST/SOAP APIs.
• Experience with ServiceNow or Jira.
• Good communication and problem-solving skills.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.