Floor Manager | Leading Hospitality Group

Hindco Recruitment Consultants; Surat; On-site; INR 260,000 - 460,000; Full time

Job summary

Hindco Recruitment Consultants in Surat is seeking an experienced Hospitality Operations Supervisor to oversee day-to-day floor activities and ensure smooth service delivery. You will monitor service quality, hygiene, and compliance with brand standards, handle guest inquiries and feedback, and work in rotational shifts, weekends, and public holidays as required.

The role demands strong communication, a customer-first mindset, and the ability to coordinate with front-of-house teams to uphold

Qualifications

• 5+ years of experience in restaurant, hotel, caf, or hospitality operations.
• Excellent communication skills.
• Willingness to work in rotational shifts, weekends, and public holidays.

Responsibilities

• Supervise and manage day-to-day floor operations to ensure smooth service.
• Monitor service quality, hygiene, cleanliness, and compliance with company standards.
• Handle guest inquiries, feedback, and complaints promptly and professionally.

Skills

Excellent communication skills

Job description

• - Supervise and manage day-to-day floor operations to ensure smooth service.
• - Monitor service quality, hygiene, cleanliness, and compliance with company standards.
• - Handle guest inquiries, feedback, and complaints promptly and professionally.

Required Candidate profile

• 5+ years of experience in restaurant, hotel, caf, or hospitality operations.
• Excellent communication skills.
• Willingness to work in rotational shifts, weekends, and public holidays.