Fleet Manager - Last Mile(Delhi) - Contractual

Flix; Delhi; On-site; INR 700,000 - 900,000; Full time

Job summary

Flix in Delhi is seeking a Fleet Coordinator – Last Mile to own day-to-day last-mile ground operations across hubs, coordinating cab dispatch with bus schedules and resolving disruptions in real time.

You will work closely with cab operators and drivers, coach them on FlixBus standards and app usage, manage rosters, monitor KPIs, and drive improvements to passenger experience. Shifts include nights and weekends as part of a 24/7 operation.

Qualifications

• 3–6 years of experience in ground operations, last-mile logistics, or fleet coordination.
• Experience managing frontline teams and vendors or operators.
• Strong punctuality and SLA-driven operations with real-time decision-making.
• Data-driven with dashboards, spreadsheets, and reporting.

Responsibilities

• Lead day-to-day last-mile ground operations and real-time traffic control across hubs and pickup/drop points in Delhi NCR.
• Ensure dispatch and coordination of last-mile cabs against bus schedules.
• Act as on-ground escalation point for disruptions (delays, no-shows, route changes).
• Collaborate with cab operators/drivers to improve punctuality and customer experience.
• Coach drivers on FlixBus standards, app usage, and service expectations.
• Manage roster, shift planning, and day-to-day operations of ground teams.
• Allocate manpower against demand patterns and track attendance and productivity.
• Govern cab operator governance; share performance reports and run review meetings.
• Track operator SLAs and KPIs; drive corrective action plans.
• Own last-mile passenger experience from buses to cabs and back.

Skills

Ground operations

Last-mile logistics

Fleet coordination

Transport operations

Vendor management

Stakeholder management

Data analysis

Dashboard reporting

Communication skills

English and Hindi

Education

Bachelor's degree

Tools

Spreadsheets

Dashboards

Job description

At Flix, we offer a dynamic work environment with competitive pay, strong growth opportunities, and a tech-driven approach to making travel more accessible, sustainable, and affordable. As Fleet Coordinator - Last Mile, you will own day-to-day last-mile ground operations and real-time traffic control across our hubs and pickup/drop points in Delhi NCR - making sure passengers move smoothly between buses and cabs, cab operators deliver to standard, and your ground team runs like clockwork.

About The Role

• Lead and manage day-to-day last-mile ground operations and real-time traffic control across designated hubs and pickup/drop points in Delhi NCR.
• Ensure smooth, timely dispatch and coordination of last-mile cabs against bus arrival and departure schedules.
• Act as the on-ground escalation point, resolving operational disruptions (delays, no-shows, route changes, demand surges) quickly and calmly.
• Work closely with last-mile cab operators and drivers to drive app adoption, improve punctuality metrics, and elevate customer experience.
• Coach and support drivers on FlixBus standards, app usage, and service expectations.
• Manage the roster, shift planning, and day-to-day working of ground operations associates and last-mile associates.
• Allocate manpower against demand patterns and peak windows; track attendance, performance, and productivity of the ground team.
• Own last-mile cab operator governance - share performance reports regularly, run periodic review meetings, and manage the day-to-day partner relationship.
• Track operator SLAs and KPIs, flag underperformance, and drive corrective action plans.
• Be the owner of last-mile passenger experience, ensuring a smooth transition from buses to cabs and cabs to buses.
• Monitor passenger feedback and complaints related to the last mile, close the loop, and drive continuous improvement.

About You

• 3-6 years of experience in ground operations, last-mile logistics, fleet coordination, transport operations, or a similar field (mobility, ride-hailing, e-commerce delivery, or aggregator platforms preferred).
• Proven experience managing frontline teams and third-party vendors or operators.
• Strong grasp of punctuality/SLA-driven operations and comfort working with real-time, on-ground decision-making.
• Data-literate - comfortable working with dashboards, spreadsheets, and reporting; able to turn numbers into action.
• Excellent stakeholder management and communication skills; able to hold operators accountable while maintaining strong relationships.
• Customer-first mindset with a bias for quick problem resolution.
• Working knowledge of Delhi NCR geography, traffic patterns, and transport hubs is a strong advantage.
• Willingness to work in shifts, be on-ground, and be reachable during operational hours.
• Bachelor's degree preferred; proficiency in English and Hindi.

What We Offer

• Opportunity to work in a rapidly scaling start-up .
• Play a pivotal role in ensuring the seamless execution of our intercity travel operations, ground operational excellence, data analysis and vendor management processes.
• Hone your stakeholder management skills by interacting with international stakeholders.

Why Join Flix

At Flix, we empower our teams to push boundaries and shape the future of mobility. As we continue to scale globally, we harness cutting-edge technology to make mobility smarter, more sustainable, and more affordable. If you’re looking for a place where you can drive change and redefine how millions of people travel, Flix is the place where you can lead your journey!

This is a contractual position based in Delhi and involves extensive travel across North India. Are you able and willing to be based in Delhi and travel regularly?

The role requires flexibility to work in rotating shifts, including nights and weekends (24/7 operations). Are you comfortable with this?