Finance Ecosystem Operation Manager

ALSTOM Gruppe; Bengaluru; On-site; INR 1,800,000 - 3,200,000; Full time

Job summary

Alstom in Bengaluru seeks a Finance Ecosystem Operation Manager to ensure continuity, performance, and efficiency of mission-critical applications. You will partner with service teams, business users, and external partners to maintain, monitor, and enhance applications and drive improvement initiatives.

The role emphasizes ITIL-driven operations, incident/change management, and strong stakeholder communication to align with business priorities and performance targets.

Qualifications

• Degree in Information Technology, Computer Science, or a related field.
• Experience or understanding of application management and maintenance.
• Knowledge of IT service management concepts (e.g., ITIL).
• Familiarity with incident management, change management, and performance monitoring.
• A certification in ITIL or a similar framework.
• Strong stakeholder management and communication skills.
• Ability to lead change through innovation and collaboration.

Responsibilities

• Ensure the continuity, performance, and efficiency of applications within your scope.
• Lead maintenance activities with external partners and oversee incident/change management processes.
• Monitor application performance through KPIs and SLAs and drive Level 2/3 support.
• Deliver enhancements aligned with business priorities and coordinate with stakeholders.
• Organize operational and performance review meetings with partners and business users.
• Manage vendor relationships and act as escalation point for key users.
• Propose and implement continuous improvement initiatives and prepare dashboards.

Skills

ITIL knowledge

Application management

Stakeholder management

Incident management

Change management

Performance monitoring

Communication skills

Collaboration

Education

Bachelor's degree in IT/CS or related field

Job description

Finance Ecosystem Operation Manager

Date: 29 Sept 2026

Company: Alstom

At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling, and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 80,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.

Could you be the full-time Finance Ecosystem Operation Manager in Bangalore we are looking for?

Your future role

Take on a new challenge and apply your application management expertise in a cutting-edge field. You’ll work alongside collaborative and dynamic teammates.

You’ll ensure the continuity, performance, and efficiency of applications critical to our operations. Day-to-day, you’ll work closely with teams across the business (such as Service Teams, Business Users, and external partners), lead maintenance activities, and oversee incident and change management processes, and much more.

You’ll specifically take care of monitoring application performance and driving support activities, but also enhancing applications based on business needs.

We’ll look to you for:

Ensuring service continuity for applications within your scope

Leading and managing maintenance activities with external partners

Monitoring application performance through KPIs, OSAs, and SLAs

Driving Level 2 and Level 3 support activities

Delivering enhancements aligned with business priorities

Coordinating with partners, service teams, and business users for incident and change management

Organizing operational and performance review meetings with stakeholders

Managing vendor relationships and ensuring adequate support

Acting as an escalation point for key users and stakeholders

Proposing and implementing continuous improvement initiatives

Preparing operational reporting and dashboards

All about you

We value passion and attitude over experience. That is why we don’t expect you to have every single skill. Instead, we’ve listed some that we think will help you succeed and grow in this role:

Degree in Information Technology, Computer Science, or a related field

Experience or understanding of application management and maintenance

Knowledge of IT service management concepts (e.g., ITIL)

Familiarity with incident management, change management, and performance monitoring

A certification in ITIL or a similar framework

Strong stakeholder management and communication skills

Ability to lead change through innovation and collaboration

Things you'll enjoy

Join us on a life-long transformative journey – the rail industry is here to stay, so you can grow and develop new skills and experiences throughout your career. You’ll also:

Enjoy stability, challenges, and a long-term career free from boring daily routines

Work with new security standards for rail signalling

Collaborate with transverse teams and helpful colleagues

Contribute to innovative projects

Utilise our flexible working environment

Steer your career in whatever direction you choose across functions and countries

Benefit from our investment in your development, through award-winning learning

Progress towards leadership or technical expertise roles

Benefit from a fair and dynamic reward package that recognises your performance and potential, plus comprehensive and competitive social coverage (life, medical, pension)

You don’t need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you’ll be proud. If you’re up for the challenge, we’d love to hear from you!

Important to note

As a global business, we are an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. We're committed to creating an inclusive workplace for everyone.