Field Technician I

Astreya

Mumbai City

On-site

INR 30,000 - 50,000

Full time

14 days+

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Job summary

A leading company in IT services is seeking a Field Technician I in Mumbai. The role encompasses supporting data centers and POPs, coordinating installations, and maintaining high-quality standards in telecom services. Ideal candidates will possess relevant experience and knowledge in telecom infrastructure.

Qualifications

0 to 2 years’ related experience in relevant field.
Understanding of splicing and telecommunications testing equipment.
Ability to work independently with minimal supervision.

Responsibilities

Provide support for data centers and physical site services.
Assist with installation, repair, and site survey activities.
Coordinate with local vendors for network maintenance.

Skills

Knowledge of data center infrastructure

Familiarity with telecom/network equipment

Ability to diagnose problems

Education

Associate's degree or equivalent

Job description

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What This Job Entails

The Field Technician I will provide support to all assigned locations, including data centers and Points of Presence (POPs), and physical site services. The person in this role will coordinate with network teams as well as local vendors for installation, repair and maintenance activities. The Field Technician must have deep knowledge and professional experience deploying (physical layer) rack and stack configurations. This role requires travel.

Follows established procedures on routine work
Requires detailed instructions

Your Roles And Responsibilities

Maintain the highest quality standards in all assigned data center locations and remote points of presence (POP).
Assist in performing physical installation, repair, maintenance, and testing activities as directed with meticulous attention to driving and maintaining the highest quality standards in the telecommunications industry.
Help with performing card adds or replacements, software upgrades, and associated testing.
Assist the team in recommending improvements to processes that may impact the quality of our network assets or improve overall efficiencies for any related process or system.
Provide site survey support for OSP and ISP projects, as well as large space & power and/or equipment deployments.
Perform site audits and reconcile data discrepancies in coordination with Network Surveillance and other groups as necessary.
Assist in managing local construction vendors working on behalf of the company to ensure compliance with installation, repair, maintenance MOPs and standards, as well as quality and cleanliness.
Meet/coordinate with Local Exchange Carrier (LEC) and other technicians to facilitate timely installation, repair, and maintenance activities as necessary.
Perform site surveys in support of network builds, augments, or decommissions.
Assist in coordinating site access, equipment staging, and other tasks
Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills

Associate's degree (A.A) or equivalent from two-year college or technical school and 0 to 2 years’ related experience and/or training; or equivalent combination of education and experience
Knowledge of data center and POP infrastructure, including experience or deep understanding of OSP, ISP, interfacility cabling, fiber and copper distribution, AC/DC power systems, environmental controls, and relay rack/cabinet/cage construction.
Familiarity with installing and maintaining a wide variety of telecom/network equipment, including DWDMs, backbone and management routers, IP switches, as well as all optical and digital infrastructure.
Understanding of splicing, and an understanding of how to maintain and operate within a manhole, vault, or handhole environment.
Knowledge of telecommunications testing equipment from microscopes and source and power meters to OTDRs and experience testing across all SONET and Ethernet bandwidths.
Knowledge of telecommunications testing standards and procedures from length, wire-mapping, and bit error rate to power, delay, loss, reflectance and dispersion.
Knowledge of state and local regulatory standards, procedures, and permitting requirements.
Ability to work effectively with local exchange carrier (LEC) and other telecom service provider technicians, building landlords, electricians, construction operators, and non-technical end users.
Ability to work independently, diagnose problems and take appropriate action with minimal supervision.
Experience with spreadsheets, workflow and project management applications, and administrative software applications.
Understanding of how to use a Tier-1 ITSM platform

Physical Demand & Work Environment

Must have the ability to perform office-related tasks which may include prolonged sitting or standing
Must have the ability to move from place to place within an office environment
Must be able to use a computer
Must have the ability to communicate effectively
Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

Seniority level