Field Tech Associate

NTT America, Inc.; Pune District; Presencial; INR 300.000 - 420.000; Jornada completa

Descripción de la vacante

NTT DATA in Pune, India seeks a Field Tech Associate to support end users in client environments, handling incident resolution and request fulfilment under ITIL guidance.

You will work on IMAC tasks for desktops and peripherals, learn new technologies, and participate in rotational shifts to meet SLAs and KPIs. 1–3 years in EUC/IT support preferred; ServiceNow/Remedy experience beneficial.

Formación

• 1 to 3 years of experience in End User Computing, IT Support or Asset Management.
• Good troubleshooting skills in Windows, Office and End User hardware.
• Basic understanding of ITIL framework is a must.
• Experience with ITSM tools like ServiceNow or Remedy.
• Strong written and spoken English communication.

Responsabilidades

• Be a contributing member of the EUC Team providing support to End Users in a Client Environment.
• Operate under ITIL-driven incident resolution and request fulfilment objectives.
• Handle IMAC activities for desktops, laptops, peripherals and other IT equipment across desks/buildings.
• Learn new technologies as required by business needs.
• Adhere to SLAs, CSFs and KPIs in day-to-day operations.

Conocimientos

End User Computing

IT Support

Asset Management

Troubleshooting

Windows

Office

ITIL

Herramientas

ServiceNow

Remedy

Descripción del empleo

Req ID: 393834

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization,

We are currently seeking a Field Tech Associate to join our team in Pune, Mahārāshtra (IN-MH), India (IN).

Role Responsibilities

• Be a contributing member of the EUC Team providing support to End Users in a Client Environment
• Work is guided by operational and project objectives and measured on SLAs, CSFs & KPIs aligned to the same.
• Work on Day-to-Day Incident Resolution & Request Fulfilment aligned to ITIL Framework
• Involved with IMAC (Install, Move, Add, Change) for Desktops, Laptops, Monitors, Printers and other IT Equipment and Peripherals as needed, between desks, floors or buildings as required.
• Learn new and emerging technologies as needed, guided by business requirements.

Requirements and Preferences

• 1 to 3 Years’ experience in End User Computing, IT Support, Asset Management needed.
• Good troubleshooting skills in Windows, Office, COTS & End User Hardware Support
• Basic understanding of ITL Framework is a must.
• Experience in using ITSM Tools like Service Now, Remedy etc.
• Good Communication Skills (Written & Spoken) in English
• Ability to physically perform general office requirements.
• Must be able to perform essential responsibilities with or without reasonable accommodations.
• Willingness to work on rotational shifts 24x7.
• Travel including overnight domestic may be required.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees.

If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us.

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NTT DATA is an equal opportunity employer.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

For our EEO Policy Statement, please click here (http://us.nttdata.com/en/compliance#eeos) .

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