Field Technical Support

HP; Mumbai; On-site; INR 450,000 - 600,000; Full time

Job summary

HP, Inc. invites applications for Field Technical Support to deliver tailored post-sales software services to local accounts. You will respond to queries and use proactive monitoring to prevent issues, ensuring high customer satisfaction.

The role involves troubleshooting IT infrastructure problems, adhering to established standards, supporting operational plans, and performing assigned tasks under supervision. This is a full-time position based in India, with no shift premium.

Responsibilities

• Deliver post-sales software services to local accounts.
• Respond to queries and monitor for issue prevention.
• Troubleshoot IT infrastructure problems and adhere to standards.
• Support operational plans and perform tasks under supervision.

Job description

Field Technical Support

Description -

This role is responsible for delivering tailored post-sales software services to local accounts, responds to a range of queries, and utilizes proactive monitoring for issue prevention. The role maintains high customer satisfaction by addressing requirements and resolving issues promptly. The role troubleshoots IT infrastructure problems, adheres to standards, supports operational plans, and performs assigned tasks under supervision. Disclaimer This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

Job -

Services

Schedule -

Full time

Shift -

No shift premium (India)

Travel -

Relocation -

Equal Opportunity Employer (EEO) -

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal”