Field Technical Support

HP Inc Poland; Bengaluru; On-site; INR 250,000 - 360,000; Full time

Job summary

HP Inc Poland seeks a Field Technical Support professional to deliver on-site installations, maintenance, and repairs in Bengaluru, India. You will engage with customers, follow standard procedures, and ensure service quality while safeguarding data confidentiality.

The role suits candidates with 0–2 years of relevant experience, a High School Diploma or equivalent, and a willingness to learn HP product lines and IT environments. This is a full-time on-site position in Bengaluru.

Qualifications

• High School Diploma or equivalent is required.
• 0–2 years of work experience in customer support or on-site service preferred.
• Familiarity with HP products and enterprise IT environments is a plus.

Responsibilities

• Interacts with customers to identify needs and ensure satisfaction per guidelines.
• Performs installations, reinstallations, maintenance, and repairs on customer equipment.
• Delivers standardized services that meet quality benchmarks.
• Analyzes and troubleshoots IT infrastructure issues including servers, storage, and networking.
• Maintains documentation on work orders, inventory, and service records.
• Provides on-site support for break-fix activities and coordination with third-party providers.

Skills

Customer Support

Field Service

On-Site Support

Digital Fluency

Education

High School Diploma/GED/Plus

Job description

## Field Technical SupportApply: Bengaluru, Karnataka, India: Full time: Posted Today: 3167101Field Technical Support**Description -****Job Summary** • This role is responsible for engaging with customers to enhance satisfaction by meeting their needs as well as delivering standardized services that meet established quality benchmarks. The role performs installations, maintenance, and repairs on customer equipment according to industry standards. The role ensures quality services, analyzes IT issues, maintains documentation, and provides site support. The role also acquires skills, adheres to guidelines, supports plans, and performs assigned tasks while maintaining confidentiality. **Responsibilities** • Engages in interactions with customers in adherence to established procedures, aiming to ascertain and enhance customer satisfaction by clarifying their needs and ensuring they are met. • Conducts installations, reinstallations, maintenance, and repairs on customer equipment, following industry standards and best practices. • Delivers standardized services that meet established quality benchmarks. • Leverages data from reliable sources to ensure precise alignment with customer product requirements. • Analyzes, troubleshoots, and resolves issues within IT infrastructure, including enterprise systems, servers, storage, and networking. • Maintains departmental documentation on work orders, software, inventory, and other paperwork required. • Provides site support for customer break fix activity and provides technical assistance to third-party and channel authorized service providers. • Acquires job skills and completes routine assignments/tasks, adhering to guidelines, and ensuring confidentiality in all dealings with company data. • Assists in implementing new processes, supports department-level operational plans, and shares technical information with colleagues and clients. • Solves defined problems using established procedures, and delivers basic technical, administrative, or operative tasks under direct instruction and close supervision. ****Education & Experience** Recommended** • High School Diploma/General Education Diploma (GED)/Higher Secondary education or commensurate work experience or demonstrated competence. • Typically has 0-2 years of work experience, preferably in HP products in Customer base, account management, computer customer support, on site customer support, Mission Critical, systems experience, or a related field. **Preferred Certifications** NA **Knowledge & Skills** • Automation • Chemistry • Commissioning • Customer Relationship Management • Customer Support • Electrical Engineering • Electromechanics • Electronics • Environment Health And Safety • Field Service Management • Hand Tools • Key Performance Indicators (KPIs) • Operating Systems • Preventive Maintenance • Process Improvement • Safety Standards • Technical Services • Technical Support • Technical Training • Test Equipment **Cross-Org Skills** • Effective Communication • Results Orientation • Learning Agility • Digital Fluency • Customer Centricity **Impact & Scope** • Impacts own work and acts as a team member by providing information in support of team efforts. **Complexity** • Works on assignments that are routine in nature where limited judgment and/or minimal problem resolution is required. **Disclaimer** • This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.