Field Supervisor - Service

Otis; Ludhiana; On-site; INR 650,000 - 900,000; Full time

Job summary

Otis is seeking a Field Service Supervisor in Ludhiana to coordinate between executives, technicians and customers, ensuring safe and efficient service delivery. The role includes planning daily schedules, managing inspections, and driving preventive maintenance programs.

The ideal candidate will have a Diploma in Electrical/Electronics with 7-10 years of relevant field experience, strong safety focus, and proven leadership abilities to guide teams and improve service quality.

Qualifications

• Diploma in electrical/electronics with 7-10 years of industry experience.
• Experience coordinating between executives, employees and customers.
• Strong focus on safety, EHS and incident management within field service.

Responsibilities

• Coordinate between area executives, employees and customers.
• Plan daily schedules and review feedback from examiners.
• Carry out annual equipment surveys and plan preventive repairs.
• Ensure adherence to EHS policy and safe work practices.
• Prepare quarterly review reports and monitor call-backs and invoices.

Skills

Coordination

Customer liaison

Planning

Safety compliance

Team leadership

Quality inspection

Education

Diploma in Electrical/Electronics

Job description

Field Service Supervisor

Technical

• Co-ordinate between Area Executives, employees and customers.


• Be present at reporting place of examiners to take feedback of previous day and plan daily schedule.


• Carry out annual equipment survey


• Plan for repair schedule as a preventive method.


• Carry out NIS before taking over new construction and modernization job.


• Estimate other than prescribed work.


• Conduct toolbox talk with employees.


• Make employees continuously aware about safe work practices.


• Fatality Preventive Audits/ Toolbox Demonstration.


• Prepare quarterly review report.


• Make T orders.


• Monitor how to reduce call-backs. More so on top ten calls received.


• Inspect or re-inspect to see progress of work. / Random Check for Quality.


• Manpower allotment day to day basis on call-backs received.


• Adherence to EHS policy and practices.

• Commercial


• Meet clients regularly for rapport development.


• Communicate with examiners on regular basis, take care of their problems and create confidence amongst them.


• Correspond with clients for renewal of contract and as and when necessary and quotation for PA settlement.


• Two months prior to the expiry of free service contract date inspect the elevator.


• Negotiate with clients for price fixation of contracts T-order.


• Handle effective conversions when necessary.


• Lead team to complete given task and facilitate them in case of need.


• Check the opportunity to potential T-Business.


• Make efforts for acquisition and recoveries achieving the target.


• Follow-up invoices/ payments.


• Update necessary conversion/ recovery cancellation into system.


• Review regularly, Net O / Payment.

• Additional Responsibilities


• Create Safety awareness and ensure our employees are working safely.


• Ensure Zero accident / incident


• Ensure Reporting of incident


• Actively participate in RQC Safety meetings and review issues and progress.


• Ensure that issues identified in the Risk Assessment (JHA) process are mitigated or controlled in accordance with assigned responsibilities and schedules.


• Conduct EHS inspection/audit as per assigned quota and ensure completion of corrective actions within targeted completion date.


• To conduct FPA and complete corrective actions within targeted completion date.


• Participate in Incident Investigation.

Diploma in electrical/electronics with 7-10 years experience in relevant industry.