Field Supervisor Service

Otis; Chandigarh; On-site; INR 550,000 - 850,000; Full time

Job summary

Otis is seeking a Service Supervisor to lead field operations across designated routes in Chandigarh, ensuring customer-centric delivery of service, adherence to safety standards, and continuous improvement in performance.

The role involves managing risk assessments, coordinating preventive maintenance, maintaining strong customer relationships, and driving compliance with service procedures while supporting business growth and efficiency.

Qualifications

• Diploma in Electrical or Mechanical Engineering.
• 3-10 years of experience in lifts/escalators service including customer-facing roles.
• Strong communication and customer service skills.
• Proficiency in MS Office.
• Good analytical and problem-solving skills.

Responsibilities

• Adherence to EHS policy and practices.
• Ensure zero accidents or incidents; promote safe work practices.
• Manage risk assessments and mitigate issues.
• Conduct EHS inspections and toolbox talks.
• Plan preventive maintenance and repair schedules.
• Carry out NIS before taking over new construction and modernization jobs.
• Generate facilitating T orders booking and closure.
• Ensure zero call back through periodic scheduled maintenance.
• Ensure quality of service through defined processes and inspections.
• Timely and transparent communication with customers; build strong relationships.
• Responsible for acquisition and recoveries of Units.
• Material and inventory management.
• Drive safety awareness programs.
• Participate in Regional Quality Council Safety meetings.

Skills

Communication

Customer service

Education

Diploma in Electrical or Mechanical Engineering

Tools

MS Office

Job description

Service Supervisor

Location: Chandigarh, India

Job Summary

The Field Supervisor Service is responsible for delivering operational excellence in the designated routes and ensuring customer centricity. The role oversees field operations, customer relationship management, team performance, and compliance with service standards while driving continuous improvement and business growth.

Key Responsibilities

• Adherence to EHS policy and practices.
• Ensure zero accidents or incidents; engage and reiterate employees on safe work practices.
• Ensure that issues identified in the Risk Assessment (JHA) process are mitigated or controlled in accordance with assigned responsibilities and schedules.
• Conduct EHS inspections/audits and cover each employee in designated routes.
• Conduct toolbox talks with field professionals.
• Carry out annual equipment survey.
• Plan for repair schedule as a preventive method.
• Carry out NIS before taking over new construction and modernization jobs.
• Generate facilitating T orders booking and closure.
• Ensure zero call back through periodic scheduled maintenance.
• Ensure quality of service through defined processes and inspections.
• Timely and transparent communication with customers. Build strong customer relationships to enhance customer centricity.
• Responsible for acquisition and recoveries of Units.
• Material and inventory management.
• Drive safety awareness program in schools and societies.
• Actively participate in Regional Quality Council Safety meetings and ensure timely progress.

Qualifications

• Diploma in Electrical or Mechanical Engineering.
• 3-10 years of experience in lifts/escalators service, including customer-facing roles.
• Strong communication and customer service skills.
• Proficiency in MS Office.
• Good analytical and problem-solving skills.

What You Need to Be Successful at Otis

• Customer-Centric Mindset
  Otis is committed to being a world-class, customer-focused service company, success begins with understanding and caring for customer needs.
• Problem-Solving Technical Curiosity
  Innovation is core to Otis heritage - Being curious, analytical, and applying engineering principles.
• Empowerment
  We encourage and support smart risk taking with ownership and accountability.
• Collaboration Communication
  We work together as a one team we partner, create connections and contribute across Otis.
• Future-Focused Mindset
  Otis looks for individuals who are smart, adaptive, digitally aware, and excited to shape the future of smarter, safer mobility.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.