Field Supervisor Service

Otis; New Delhi; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Otis India in New Delhi seeks a Service Supervisor to lead field operations and ensure top-tier customer service. You will manage routes, drive safety, coordinate maintenance plans, and oversee performance while aligning with Otis standards.

The role focuses on customer centricity, proactive problem-solving, and team leadership to deliver reliable elevator and escalator services across assigned routes in the Delhi region.

Qualifications

• Diploma in Electrical or Mechanical Engineering.
• 3-10 years of experience in lifts/escalators service, including customer-facing roles.
• Strong communication and customer service skills.
• Proficiency in MS Office.
• Good analytical and problem-solving skills.

Responsibilities

• Adherence to EH&S policy and practices.
• Ensure zero accidents/incidents; promote safe work practices.
• Ensure that issues identified in the Risk Assessment (JHA) process are mitigated or controlled in accordance with assigned responsibilities and schedules.
• Conduct EH&S inspection/audit for designated routes and employees.
• Carry out annual equipment survey.
• Plan for repair schedule as a preventive method.
• Generating & Facilitating T orders booking and closure.
• Ensure zero call back through periodic scheduled maintenance.
• Ensure Quality of Service through defined processes and inspections.
• Timely and Transparent communication with customers; build strong customer relationships.
• Responsible for acquisition and recoveries of Units.
• Material and Inventory management.
• Drive Safety awareness program.

Skills

Customer-facing

MS Office

Analytical skills

Communication skills

Education

Diploma in Electrical or Mechanical Engineering

Tools

MS Office

Job description

Job Summary

Job Title: Service Supervisor.

Location: New Delhi, India

Role Overview

The Field Supervisor Service is responsible for delivering operational excellence in the designated routes and ensuring customer centricity. The role oversees field operations, customer relationship management, team performance, and compliance with service standards while driving continuous improvement and business growth.

Responsibilities

• Adherence to EH&S policy and practices.
• Ensure Zero accident / incident. Engage and reiterate employees on safe work practices.
• Ensure that issues identified in the Risk Assessment (JHA) process are mitigated or controlled in accordance with assigned responsibilities and schedules.
• Conduct EH&S inspection/audit and cover each employee in designated routes.
• Conduct toolbox talk with field professionals.
• Carry out annual equipment survey.
• Plan for repair schedule as a preventive method.
• Carry out NIS before taking over new construction and modernization jobs.
• Generating & Facilitating T orders booking and closure.
• Ensure zero call back through periodic scheduled maintenance.
• Ensure Quality of Service through defined processes and inspections.
• Timely and Transparent communication with customers. Build strong customer relationships to enhance customer centricity.
• Responsible for acquisition and recoveries of Units.
• Material and Inventory management.
• Drive Safety awareness program in schools and societies.
• Actively participate in Regional Quality Council & Safety meetings and ensure timely progress.

Qualifications & Requirements

• Diploma in Electrical or Mechanical Engineering.
• 3-10 years of experience in lifts/escalators service, including customer-facing roles.
• Strong communication and customer service skills.
• Proficiency in MS Office.
• Good analytical and problem-solving skills.

Competencies

• Customer-Centric Mindset
  Otis is committed to being a world-class, customer-focused service company, success begins with understanding and caring for customer needs.
• Problem-Solving & Technical Curiosity
  Innovation is core to Otis heritage-Being curious, analytical, and apply engineering principles.
• Empowerment
• Collaboration & Communication
  We work together as a one team we partner, create connections and contribute across Otis.
• Future-Focused Mindset
  Otis looks for individuals who are smart, adaptive, digitally aware, and excited to shape the future of smarter, safer mobility.
• Real Impact from Day One
  Work on projects that directly influence how millions move safely across India s buildings, metros, railways, commercial hubs, and airports.
• Structured Learning & Growth
  Access to technical training, leadership development, mentorship, and global best practices-designed to accelerate your career.
• Global Exposure
  Be part of a global company, with opportunities to learn from global experts while building your career.
• People-First Culture
  Join Otis that places people at the center of everything-your well-being, growth, and success truly matter here.
• Career Paths for Every Ambition
  Whether you want to build expertise in engineering, manufacturing, operations, service, project management, HR, finance, legal, Delivery Operations or technology-Otis supports multiple growth pathways.
• Work on Innovation That Matters
  Experience the intersection of smart technology, safety, sustainability, and urban mobility

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.