Field Service Supervisor

Honeywell Technologies; Mumbai; On-site; INR 1,500,000 - 2,300,000; Full time

Job summary

Honeywell International Inc. in Mumbai is seeking a senior leader to own P&L for the assigned territory, drive annual sales targets, and lead initiatives in building automation and digital products.

You will oversee end-to-end project delivery, ensure service quality per SLAs, and steer growth across commercial and service lines. A strong leadership background and strategic mindset are essential.

Qualifications

• Bachelor’s degree in Engineering required in Electrical, Electronics, or Instrumentation.
• MBA or management qualification is an added advantage.
• 7 to 10 years of experience in building automation.
• Experience in building automation industry preferred.

Responsibilities

• Own P&L for the assigned territory.
• Drive AOP planning and achieve annual sales targets.
• Drive Commercial matrices- Order, Revenue, GM, Collection.
• Drive Service Matrices- SLA, OTC, OTA, NPS, Customer satisfaction.
• End-to-end project execution including planning, monitoring, delivery, and closure.
• Deliver Large scale and Spot job on time.
• Lead sales initiatives and strategic deals to achieve order booking targets.
• Develop Business by delivering Growth year on year.
• Drive NPI to improve business shares in market.
• Focused growth in Digital product and SAS.
• Ensure timely service delivery aligned with SLAs.
• Handling Customer Service – AMC, O&M, Time & Material.
• Maintain high levels of customer satisfaction through proactive engagement.
• Handling customer escalation – with problem solving attitude.
• Lead and manage team of on-roll employees and off-roll resources.
• Drive accountability culture within team.
• Build team capability, performance, and engagement.
• Develop high performance culture within team.
• Coordinate with internal and external stakeholders.
• Ensure compliance with organizational processes and quality standards.

Skills

P&L ownership

Building automation domain knowledge

Leadership and people management

Strong communication skills

Financial acumen

Education

Bachelor’s degree in Engineering (Electrical/Electronics/Instrumentation)

MBA or management qualification

Job description

Job Description:

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Responsibilities

Key Responsibilities

Business & Financial Management

• Ownership of P&L for the assigned territory
• Drive AOP planning and achieve annual sales targets
• Drive Commercial matrixes- Order, Revenue, GM, Collection,
• Drive Service Matrixes- SLA, OTC,OTA, NPS, Customer satisfaction.

Service and Project Management

• End-to-end project execution including planning, monitoring, delivery, and closure
• Deliver Larg scale and Spot job on time.

Sales & Growth

• Lead sales initiatives and strategic deals to achieve order booking targets
• Develop Business by delivering Growth year on year
• Drive NPI to improve business shares in market
• Focused growth in Digital product and SAS

Service Delivery & Customer Satisfaction

• Ensure timely service delivery aligned with SLAs
• Handling Customer Service – AMC, O&M, Time & Material
• Maintain high levels of customer satisfaction through proactive engagement
• Handling customer escalation – with problem solving attitude

Team Leadership

• Lead and manage team of on-roll employees and off-roll resources
• Drive accountability culture within team
• Build team capability, performance, and engagement
• Develop high performance culture within team

Stakeholder & Process Management

• Coordinate with internal and external stakeholders
• Ensure compliance with organizational processes and quality standards

Qualifications

Educational Qualification

• Bachelor’s degree in Engineering (Electrical / Electronics / Instrumentation preferred)
• MBA or management qualification will be an added advantage
• 7 to 10 years’ experience
• Building automation industry experience preferred

Key Skills & Competencies

• Strong domain knowledge of Building Automation systems
• Proven leadership and people management capabilities
• Sound financial acumen with P&L ownership experience
• Customer-centric approach with strong communication skills
• Excellent project execution and problem-solving abilities

Honeywell Technologies is a global, pure-play automation company with a legacy of innovating to help solve the world’s most mission-critical challenges, enhancing the quality of life for people and communities around the world. We serve the building, industrial and process sectors with a broad portfolio of services, solutions and products, underpinned by our Honeywell Technologies Accelerator operating system and Honeywell Technologies Forge intelligence layer. By combining the deep domain expertise of our more than 50,000 employees with decades of data from our global installed base, we are uniquely positioned to lead the industrial sector’s transition from automation to autonomy.

Requirements: