Field Service Engr II

Honeywell

Gurugram District

On-site

INR 1,200,000 - 1,800,000

Full time

14 days+

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Job summary

Honeywell invites an experienced Building Automation Engineer to lead a field team for maintenance and upgrades at customer sites in India. You will plan, schedule and execute service contracts, ensuring safe, timely delivery and customer satisfaction.

The role requires strong technical knowledge of BMS/FAS/EBI and Honeywell systems, plus ability to interface with customers and drive project cost control while adhering to safety standards.

Qualifications

Engineering graduates/diploma holders with 5+ years in Building Automation.
Expert knowledge of BMS, FAS, EBI and Honeywell systems.
Experience with CCTV, DVM, access control and intrusion systems.
Strong fault finding and troubleshooting skills.
Good knowledge of servers, virtual machines and networking.
Able to travel to customer sites kingdom-wide.

Responsibilities

Lead a team of engineers, technicians, vendors and resources for periodic maintenance.
Schedule and plan periodic maintenance on service contracts.
Attend to customer spot calls and ensure satisfaction.
Provide technical support and develop site documentation and QA info as instructed by Supervisor.
Supervise field installations and commissioning in service projects.

Skills

Strong fault finding and trouble-shoot

Good communication and interpersonal

Team leadership

Education

Engineering degree or diploma in relevant field

Tools

Servers class machines

Virtual machines

Networking

CCTV

DVM

Honeywell access control

Intrusion Detection System

Job description

Ensure delivery of value to Honeywell clients and customers
Ensure customer satisfaction through direct liaison with client representatives, customers and service recipients
The engineer needs to operate effectively under time constraints and pressure from the customer and the business
Ability to schedule and plan periodic maintenance service on service contract requirement.
To lead a team of Engineers, Technicians, Vendors and other available resources to perform the periodic maintenance service and attend to customer's spot call.
Development and maintenance of site-specific documentation and quality assurance information as instructed by Supervisor.
Availability for and performance of duties outside of normal working hours as per agreed SLA and commitment given to Customers and as directed
To maintain and establish a good working relationship with the customer.
To do project management for alteration, additions or retrofit works on service site.
Supervision of field installations and commissioning in Service projects/Quoted reactive work
Create new sales opportunities during the application of the project/service
To propose small work quotation for customer and carried out the proposed work on acceptance.
Determine equipment and accessory needs for implementation and inform FSL or FSS in time
Support FSS or FSL for project cost and progress reporting
To support sales on technical requirement of maintenance or retrofit sites, and including basic costing of job.
Estimate materials costs and quantities provide the information to the FSS or FSL, and Service Sales.
To assist project manager on big scale project to execute the project smoothly, on-time and on budget.
The engineer needs to provide the customer with an awareness of system amendments to meet his requirements and there by leverage sales and new Honeywell sales initiatives.
Assist FSS or FSL to achieve service matrix and regional AOP targets.
Adhere strictly to the Honeywell SOPs, Honeywell HSE policy and requirements in all activities.

Provide technical support
Ensure customer satisfaction
Perform service maintenance
Supervise a team

Qualifications

Experience & Qualifications:

Engineering Graduates/Diploma holders with 5+ years of relevant experience and passion for Building Automation

Expert level of knowledge and experience in BMS, FAS, EBI and other Honeywell systems like Security system knowledge such as CCTV, DVM, Honeywell access control and Honeywell Intrusion Detection System will be an added advantage.

Strong fault finding and trouble shooting skills.

Good Knowledge of Servers Class Machines, Virtual Machines, Networking.

A good team player with good communication and interpersonal skills.

Able to travel to customer sites kingdom-wide

Ability to interact and build relationships with customers.

Ability to acquire and demonstrate trade skills and/or product knowledge to meet the requirements of the role.

Ability to apply knowledge and understanding of Honeywell products to develop solutions that meet customer’s requirements.

Must be able to work with limited supervision and direct contractors or other service technicians.

Ability to manage group of team members to Exceed both Honeywell and customer expectation.

Good communication both written and verbal.

The ability to work under pressure.

Strong commitment to safety and safe working environment.

Local language proficiency would be an added advantage

Valid driving License would be an added advantage

About Us

Honeywell Technologies is a global, pure-play automation company with a legacy of innovating to help solve the world’s most mission‑critical challenges, enhancing the quality of life for people and communities around the world. We serve the building, industrial and process sectors with a broad portfolio of services, solutions and products, underpinned by our Honeywell Technologies Accelerator operating system and Honeywell Technologies Forge intelligence layer. By combining the deep domain expertise of our more than 50,000 employees with decades of data from our global installed base, we are uniquely positioned to lead the industrial sector’s transition from automation to autonomy.

Job Info