Field Service Engr I

Honeywell Technologies; Gurgaon; On-site; INR 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Some Travel Required

Job summary

Honeywell Technologies is seeking a seasoned engineer to lead service teams for building automation projects in India. You will coordinate maintenance, supervise installations, and drive customer satisfaction while aligning with project timelines and safety standards.

The role involves frequent travel to customer sites, collaboration with vendors, and contributing to cost estimates and service enhancements to meet client requirements.

Qualifications

• Engineering graduates or diploma holders with 5+ years of relevant experience in building automation or service environments.
• Proficient knowledge of BMS, FAS, EBI; familiarity with CCTV, access control and intrusion systems is a plus.
• Strong fault finding and troubleshooting skills; ability to work with servers and networking equipment.
• Willingness to travel to customer sites and supervise teams on site, with good communication and safety practices.

Responsibilities

• Provide technical support and ensure customer satisfaction.
• Perform service maintenance and oversee a team of engineers and technicians.
• Supervise field installations and commissioning in service projects or reactive work.
• Create new sales opportunities during project execution and assist in cost estimation.

Skills

Team leadership

Communication

Customer focus

Work under pressure

Interpersonal skills

Travel readiness

Safety consciousness

Education

Engineering Graduates/Diploma

Tools

Servers class machines

Virtual Machines

Networking

Honeywell systems knowledge

Job description

Job Description:

Responsibilities

Responsibilities:

Ensure delivery of value to Honeywell clients and customers
Ensure customer satisfaction through direct liaison with client representatives, customers and service recipients
The engineer needs to operate effectively under time constraints and pressure from the customer and the business
Ability to schedule and plan periodic maintenance service on service contract requirement.
To lead a team of Engineers, Technicians, Vendors and other available resources to perform the periodic maintenance service and attend to customer’s spot call.
Development and maintenance of site-specific documentation and quality assurance information as instructed by Supervisor.
Availability for and performance of duties outside of normal working hours as per agreed SLA and commitment given to Customers and as directed
To maintain and establish a good working relationship with the customer.
To do project management for alteration, additions or retrofit works on service site.
Supervision of field installations and commissioning in Service projects/Quoted reactive work
Create new sales opportunities during the application of the project/service
To propose small work quotation for customer and carried out the proposed work on acceptance.
Determine equipment and accessory needs for implementation and inform FSL or FSS in time
Support FSS or FSL for project cost and progress reporting
To support sales on technical requirement of maintenance or retrofit sites, and including basic costing of job.
Estimate materials costs and quantities provide the information to the FSS or FSL, and Service Sales.
To assist project manager on big scale project to execute the project smoothly, on-time and on budget.
The engineer needs to provide the customer with an awareness of system amendments to meet his requirements and there by leverage sales and new Honeywell sales initiatives.
Assist FSS or FSL to achieve service matrix and regional AOP targets.
Adhere strictly to the Honeywell SOPs, Honeywell HSE policy and requirements in all activities.

• Provide technical support
• Ensure customer satisfaction
• Perform service maintenance
• Supervise a team

Qualifications

Experience & Qualifications:

Engineering Graduates/Diploma holders with 5+ years of relevant experience and passion for Building Automation
Expert level of knowledge and experience in BMS, FAS, EBI and other Honeywell systems like Security system knowledge such as CCTV, DVM, Honeywell access control and Honeywell Intrusion Detection System will be an added advantage.
Strong fault finding and trouble shooting skills.
Good Knowledge of Servers Class Machines, Virtual Machines, Networking.
A good team player with good communication and interpersonal skills.
Able to travel to customer sites kingdom-wide
Ability to interact and build relationships with customers.
Ability to acquire and demonstrate trade skills and/or product knowledge to meet the requirements of the role.
Ability to apply knowledge and understanding of Honeywell products to develop solutions that meet customer’s requirements.
Must be able to work with limited supervision and direct contractors or other service technicians.
Ability to manage group of team members to Exceed both Honeywell and customer expectation.
Good communication both written and verbal.
The ability to work under pressure.
Strong commitment to safety and safe working environment.
Local language proficiency would be an added advantage
Valid driving License would be an added advantage

INCLUDES

• Some Travel Required

Honeywell Technologies is a global, pure-play automation company with a legacy of innovating to help solve the world’s most mission-critical challenges, enhancing the quality of life for people and communities around the world. We serve the building, industrial and process sectors with a broad portfolio of services, solutions and products, underpinned by our Honeywell Technologies Accelerator operating system and Honeywell Technologies Forge intelligence layer. By combining the deep domain expertise of our more than 50,000 employees with decades of data from our global installed base, we are uniquely positioned to lead the industrial sector’s transition from automation to autonomy.

Requirements: