Field Service Engineering Experienced Professional | Gurugram, India

Hitachi ABB Power Grids; Gurugram District; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Hitachi Energy is seeking a Field Service Engineering Experienced Professional to support HVDC/HVAC systems. You will act as the primary customer interface, perform troubleshooting, and lead maintenance activities across sites worldwide.

You will coordinate with internal teams, travel as needed, and contribute to uptime and reliability of critical power infrastructure while upholding safety and integrity values.

Qualifications

• 5 Years of experience in HVDC/HVAC systems, substations, power transmission, grid integration, or power system maintenance.
• Hands-on experience in troubleshooting, maintenance, and operation of electrical equipment in utility, transmission, or industrial environments.
• Experience in customer-facing service roles and managing technical support activities.
• Exposure to outage management, fault diagnosis, equipment replacement, and commissioning activities.
• Experience working with warranty management, LTSA contracts, reliability, and availability monitoring is preferred.
• Proficiency in both spoken & written English language is required.

Responsibilities

• Serve as the primary customer interface for the HVDC installed base and maintain strong customer relationships.
• Perform troubleshooting and restoration activities for HVDC systems and equipment during failures or outages, in coordination with technical experts.
• Execute preventive and corrective maintenance activities for HVDC and HVAC equipment.
• Travel domestically and internationally to support customer sites and project requirements.
• Prepare and maintain site documentation, including Minutes of Meeting (MOM), and service reports.
• Review technical drawings, engineering documents, protection schemes, and operating procedures to support maintenance and fault resolution.
• Participate in outage management, fault investigations, emergency response activities, and root cause analysis.
• Ensure timely communication and coordination with technical support teams during critical service events.

Skills

Troubleshooting

Maintenance

Electrical equipment

Customer-facing service

Warranty management

Education

Diploma or Bachelor’s degree in Electrical/Electronics Engineering

Job description

Field Service Engineering Experienced Professional

Hitachi Energy Grid Integration (HVDC) offers an exciting opportunity to work with advanced High Voltage Direct Current (HVDC) and High Voltage Alternating Current (HVAC) technologies. You will be part of the Services team, supporting the installed base of HVDC systems by ensuring reliable operation, maintenance, troubleshooting, and customer satisfaction while contributing to the long-term performance and availability of critical power infrastructure.

How You'll Make an Impact

Demonstrate a strong commitment to Health, Safety, and Environmental (HSE) standards, policies, and guidelines.

Serve as the primary customer interface for the HVDC installed base and maintain strong customer relationships.

Perform troubleshooting and restoration activities for HVDC systems and equipment during failures or outages, in coordination with technical experts.

Execute preventive and corrective maintenance activities for HVDC and HVAC equipment.

Monitor installed HVDC assets using Asset Management tools, including performance monitoring and inventory control.

Coordinate with internal teams, customers, vendors, and OEMs to ensure fulfillment of warranty obligations and service requirements.

Manage replacement, installation, and commissioning activities related to failed HVDC/HVAC equipment.

Support Service Project Managers by providing reports, technical inputs, and updates related to warranty, reliability, availability, and Long-Term Service Agreements (LTSA).

Prepare and maintain site documentation, including Minutes of Meeting (MOM), and service reports.

Review technical drawings, engineering documents, protection schemes, and operating procedures to support maintenance and fault resolution.

Participate in outage management, fault investigations, emergency response activities, and root cause analysis.

Ensure timely communication and coordination with technical support teams during critical service events.

Travel domestically and internationally to support customer sites and project requirements.

Uphold Hitachi Energy's core values of safety, integrity, teamwork, and customer focus.

Responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines

Living Hitachi Energy’s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business

Your Background

Education & Experience

Diploma or bachelor’s degree in electrical engineering, Electronics Engineering, or related discipline.

Additional certifications or training in HVDC, substation systems, control & protection, or power system maintenance will be considered an advantage.

5 Years of experience in HVDC/HVAC systems, substations, power transmission, grid integration, or power system maintenance.

Hands-on experience in troubleshooting, maintenance, and operation of electrical equipment in utility, transmission, or industrial environments.

Experience in customer-facing service roles and managing technical support activities.

Exposure to outage management, fault diagnosis, equipment replacement, and commissioning activities.

Experience working with warranty management, LTSA contracts, reliability, and availability monitoring is preferred.

Willingness to travel extensively and work in demanding operational environments.

Proficiency in both spoken & written English language is required.

We are a global leader in electrification, powering the electricity era to meet the energy demands of today, and the next 25 years. As the energy arm of Hitachi Group, over three billion people depend on our pioneering, mission-critical technologies to power their daily lives.

With over a century of innovation, we are addressing the most urgent energy challenge of our time: driving the evolution of the world’s energy system to ensure abundant, secure, affordable, and sustainable power for today’s generation and the next.

With an unparalleled installed base in over 140 countries, we are the grid ecosystem partner across the utility, industry, data center, and transportation sectors. Headquartered in Switzerland, we employ over 56,000 people in 60 countries and generate revenues of around $20 billion USD.