Field Service Engineer

Agilent Technologies, Inc.; Chandigarh; On-site; INR 500,000 - 850,000; Full time

Job summary

Agilent Technologies, Inc. is seeking a Field Service Engineer in Chandigarh, India to install, implement, maintain and repair complex systems on-site at customer locations. You will optimize hardware/software configurations, diagnose performance issues and deliver integrated solutions while ensuring customer satisfaction.

Travel up to 75% and day shift. You will collaborate with Support, Sales, Marketing and R&D teams, provide training, and escalate issues as needed to meet service levels.

Qualifications

• Bachelor's or Master's Degree or equivalent.
• Post-graduate, certification, and/or license may be required.
• Typically, at least 1-2+ years relevant experience.

Responsibilities

• Install and optimize hardware/software/network products at customer sites.
• Diagnose and resolve product performance problems.
• Perform maintenance and repair services to ensure uptime.
• Advise on preventive maintenance and configurations affecting performance.
• Collaborate with internal teams to provide solutions to customers.
• Training and knowledge sharing with field engineers or customers.

Skills

On-site installation

Diagnostics

Maintenance

Customer support

Escalations management

Education

Bachelor's degree or equivalent

Job description

## Field Service EngineerApplylocations: India-Chandigarh Newtime type: Full timeposted on: Posted Todayjob requisition id: 4038963## **Job Description**Responsible for supporting customers through on-site activities such as installation, implementation, maintenance and repair of company and multi-vendor systems solutions which may include hardware, software and networking products as well as operating systems. Installs and optimizes hardware/software/network products and configurations at customer sites. Diagnoses and resolves product performance problems. Performs maintenance and repair services. Ensures customer satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance. Proactively responds to potential equipment or software issues to prevent unplanned interruption of customers' business. Delivers (does not design) fully integrated solutions, which may include peripherals, communications, operating systems and applications software. Serves as an internal resource on technical issues and manages product escalations Collaborates with Agilent teams such as Support, Sales, Marketing and R&D to provide solutions to customers. May have knowledge of third-party products. May deliver internal technical training and maintenance seminars and workshops for field engineers or customers. May train other field engineers or customers. May calibrate equipment on-site for large volume customers. May qualify leads. Must consent to participate and meet Agilent approved customer/vendor credentialing requirements necessary to gain access to customer sites. Requirements may include, but are not limited to, proof of identification, proof of certification to perform the work required, customer health and safety requirements, etc.## ## **Qualifications**Bachelor's or Master's Degree or equivalent. Post-graduate, certification, and/or license may be required. Typically, at least 1-2+ years relevant experience.**Additional Details**This job has a full time weekly schedule.Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locationsAgilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.## **Travel Required:**75% of the Time## **Shift:**Day## **Duration:**No End Date## **Job Function:**Services & Support