Field Sales Executive - Kottayam

Rentokil Initial; Kottayam; On-site; INR 300,000 - 500,000; Full time

Job summary

Rentokil Initial is seeking a Business Development role in Kottayam, Kerala, focusing on pest control service growth. Responsibilities include generating business, achieving sales targets, and ensuring high-quality customer service. Ideal candidates are graduates with a minimum of 2 years of direct sales experience, particularly in facilities management. Skills in negotiation and effective communication are essential. The company offers a dynamic work environment with opportunities for growth and development.

Qualifications

• 2+ years of direct sales experience in facilities management preferred.
• Experience in home product/service or residential cleaning services is a plus.

Responsibilities

• Generate business according to the approved business plan.
• Conduct sales promotion activities in the assigned territory.
• Achieve all Sales KPIs month on month.
• Ensure timely submission of invoices and obtain necessary acknowledgements.
• Prepare daily and monthly sales reports.

Skills

Interpersonal skills

Communication

Negotiation

Target achievement

Computer skills

Education

Any graduate (any stream)

Minimum 2 years of direct sales experience

Job description

Rentokil PCI is the leading pest control service provider in India. A Rentokil Initial brand, Rentokil PCI was formed in 2017 through a joint venture between Pest Control India and Rentokil, the world's leading pest control brand. The company aims to set new standards for customer service across 300 locations in India.

About The Role

• The role is responsible for identifying, sourcing and securing both long‑term and short‑term pest control & prevention business opportunities. The incumbent will primarily handle New Sales Productivity, Renewal and Collection as per the assigned targets.
• Reports to the Branch Manager and works as part of a multi‑functional team, collaborating with internal & external stakeholders.

Job Responsibilities

Business Development (Sales)

• Generate business according to the approved business plan of the branch.
• Conduct sales promotion activities in the assigned territory.
• Achieve all Sales KPIs month on month.
• Identify and follow up with prospective customers and respond to enquiry calls within the specified time period.
• Maximise conversion of enquiries into orders.
• Ensure renewals are in line with Company Expectations.
• Monitor developments and business opportunities in the territory.
• Prepare and update the MPG regularly.

Customer Service

• Ensure the quality of service delivery.
• Maintain good liaison with customers.
• Prepare reports and submit them on time to customers.
• Attend to complaints and participate in resolving them along with Operations and Back office when required.
• Conduct detailed inspection & SRA at client sites.
• Prepare quotations for customers through the system.
• Report customer feedback to the Branch Manager and collect Appreciation Letters from RBU/CBU customers.
• Set correct customer expectations regarding pest management.
• Capture correct customer information: email address, two contact numbers, address and landmark.
• Sell visits as per iCABS frequencies so that Annual Template Calendars can be set for timely service delivery by planners.
• Share and explain the cost sheet to operations with material details before service delivery.
• Ensure all sales are visible in iCABS for planning & execution via Service Companion; punch new sales in SRA so planners receive sufficient lead time.
• Coordinate service scheduling with Service Planners without committing customers to schedules.

Administration & Accounts

• Ensure timely submission of invoices and obtain necessary acknowledgements.
• Follow up for timely and correct invoicing by the back office.
• Share costings and customer expectations with operations before service delivery.
• Ensure all collections are deposited to the back office within 24 hours.
• Review daily collection & billing with the back office department.

Maintaining Systems and MIS

• Ensure sales‑related systems are updated in a timely manner.
• Prepare daily and monthly sales reports.
• Maintain a database of customers.

Requirements

Key Result Areas

• Business Development (Sales)
• Develop new business opportunities & upsell opportunities.
• Renewals (if assigned).
• Calls / Survey / Quotations / PDSA as per Regional plan.
• Collection & DSO.
• Customer Service.
• Timely Invoice Submission.

Competencies (Skills Essential To The Role)

• Good interpersonal & networking skills.
• Effective communication.
• Negotiation with clients.
• Target achievement.
• Computer skills.

Educational Qualification / Other Requirement

• Any graduate (any stream).
• Minimum 2 years of direct sales experience in facilities management for commercial business profile.
• Preferable 2 years of experience in home product/service or residential cleaning services for residential profile.

Role Type / Key Working Relationships

• Field Sales - Individual Contributor Role.
• External team – Customers and customer representatives.
• Internal team – ABM/BM, Operations & Sales colleagues, Planners.

Benefits

• Values at the core of our mission: Safety, Integrity, Innovation, Learning & Development, Open & Transparent, Performance Orientation.

DEI statement: At RPCI, we believe in commitment to build an inclusive, varied workplace welcoming to people of all backgrounds.