Field Sales Executive - Navsari

Rentokil Initial; Navsari; On-site; INR 400,000 - 600,000; Full time

Benefits offered by this job

Safety

Integrity

Innovation

Learning & Development

Open & Transparent

Performance Orientation

Job summary

Rentokil Initial in Navsari, Gujarat is seeking a Business Development professional responsible for identifying and securing pest control opportunities. The role emphasizes achieving sales targets, maintaining customer relationships, and ensuring service quality. Candidates should have a degree and a minimum of 2 years of experience in direct sales, preferably in facilities management. This position offers a dynamic work environment with a strong focus on customer satisfaction and performance orientation.

Qualifications

• Strong interpersonal and networking skills required.
• Effective negotiation and communication skills are essential.
• Proven ability to achieve sales targets.

Responsibilities

• Identify and source pest control business opportunities.
• Promote sales activities in the assigned territory.
• Ensure quality service delivery and maintain customer relations.

Skills

Interpersonal skills

Effective communication skills

Negotiation skills

Target achievement ability

Computer skills

Education

Any graduate (any stream)

Minimum 2 years of direct sales experience

Experience in home product/home service or residential cleaning services

Job description

About Rentokil PCI

Rentokil PCI is the leading pest control service provider in India. A Rentokil Initial brand, it was formed in 2017 through a joint venture between Pest Control India, the number one pest control company in India, and Rentokil, the world’s leading pest control brand. Rentokil PCI sets new standards for customer service with operations across 300 locations in India.

About the Role

The role is responsible for identifying, sourcing, and securing both long term and short‑term pest control and prevention business opportunities. The incumbent will primarily focus on new sales productivity, renewals and collections in line with assigned targets.

Business Development (Sales)

• Identify and source both long‑term and short‑term pest control & prevention business opportunities.
• Get business as per the approved business plan of the branch.
• Promote sales activities in the assigned territory.
• Ensure all sales KPIs are achieved month on month.
• Identify and follow up with prospective customers and respond to enquiry calls within a specific time period.
• Maximise conversion of enquiries into orders.
• Ensure renewals in line with company expectations.
• Keep a close eye on developments and business opportunities in the assigned territory.
• Prepare MPG and ensure its regular update.

Customer Service

• Ensure the quality of service delivery.
• Maintain good liaison with the customers.
• Prepare reports and submit them on time to the customers.
• Attend to complaints and work with Operations and Back office to conclude them.
• Conduct detailed inspection and SRA at client sites.
• Prepare quotations for the customers through the system.
• Give report of customer feedback to the Branch Manager and obtain Appreciation Letters from RBU/CBU customers.
• Set correct customer expectations with respect to pest management.
• Ensure accurate customer information capture (email address, two contact numbers and address with landmark).
• Sell visits as per iCABS frequencies so the annual template calendars can be set for timely service delivery.
• Share and explain the cost sheet to operations along with details of material to be used; also share customer expectation with operations before service delivery.
• Ensure sales are visible in iCABS for planning and execution via Service Companion; punch new sales in SRA to give sufficient lead time for planning.
• Service scheduling is done in consultation with Service Planners; no commitment to customers on service scheduling.

Administration & Accounts

• Ensure timely submission of invoices and obtain necessary acknowledgements.
• Follow up for timely and correct invoicing by the back office.
• Share costings and customer expectations with operations before service delivery.
• Ensure all collections are deposited to back office within 24 hours.
• Review daily collection and billing with the back office department.

Maintaining Systems and MIS

• Ensure required sales related systems are updated in a timely manner.
• Prepare daily and monthly sales reports.
• Maintain database of customers.

Key Result Areas

• Business development (sales).
• Develop new business opportunities and upselling opportunities.
• Renovations (if assigned).
• Calls / survey / quotations / PDSA as per regional plan.
• Collection & DSO.
• Customer service.
• Timely invoice submission.

Requirements

• Good interpersonal and networking skills.
• Effective communication skills.
• Negotiation skills with clients.
• Ability to achieve targets.
• Computer skills.

Educational Qualification / Other Requirement

• Any graduate (any stream).
• Minimum 2 years of direct sales experience in facilities management for commercial business profile.
• Preferable minimum 2 years experience in home product/home service or residential cleaning services for residential business profile.

Role Type / Key Working Relationships

• Field sales – individual contributor role.
• External team – customers and customer representatives.
• Internal team – ABM/BM, Operations & Sales colleagues, planners.

Benefits

• Safety
• Integrity
• Innovation
• Learning & development
• Open & transparent
• Performance orientation

DEI statement: At RPCI, we believe in commitment to build an inclusive, varied workplace welcoming to people of all backgrounds.