Field Platforms Operations Lead

Sanofi; Hyderabad; On-site; INR 3,000,000 - 5,600,000; Full time

Benefits offered by this job

Health benefits

Parental leave

Wellbeing programs

Job summary

Sanofi is seeking a Field Platforms Operations Lead in Hyderabad to drive OneCRM US field platform operations, ensuring data governance, platform evolution, and enterprise-wide CRM performance. You will collaborate with US stakeholders, Hyderabad resources, vendors, and digital teams to shape end-to-end CRM solutions for multi-brand launches.

The ideal candidate has 7+ years in CRM operations within biotech/pharma, with strong leadership, data governance, and stakeholder management capabilities,

Qualifications

• 7+ years of progressive CRM operations experience with leadership
• Experience in biotechnology or pharmaceuticals preferred
• Strong data governance and enterprise data management expertise
• Experience influencing enterprise-wide platform strategy and operational approaches
• Strong English communication and stakeholder management skills

Responsibilities

• Lead the strategic vision and operational roadmap for OneCRM US field platform operations
• Influence platform strategy and technical architecture decisions across OneCRM US
• Serve as the technical authority for CRM data governance and standards
• Drive enterprise-wide data governance initiatives across multiple business units
• Design and implement scalable CRM operational solutions for multi-brand, multi-market launches
• Architect end-to-end operational frameworks and processes
• Lead and mentor the field platforms operations team
• Drive knowledge sharing and best practice development
• Partner with Platform, Digital, and Business teams on CRM enhancements
• Influence senior stakeholders across geographies and functions
• Lead transformation of CRM operating processes and performance measurement

Skills

CRM operations

Data governance

Veeva CRM

Leadership

Stakeholder management

Agile

Education

Bachelor's degree

Project Management MBA preferred

Tools

Veeva CRM

Job description

Job Title: Field Platforms Operations Lead Job Location: Hyderabad

About Sanofi

We are an innovative global healthcare company, committed to transforming the lives of people with immune challenges, rare diseases and blood disorders, cancers, and neurological disorders. From R&D to sales, our talented teams work together, revolutionizing treatment, continually improving products, understanding unmet needs, and connecting communities. We chase the miracles of science every single day, pursuing progress to make a real impact on millions of patients around the world. Sanofi has currently the best and most robust pipeline of R&D and consequent new launches in our history. The Go-to-Market Capabilities Team was organized to consolidate business operations efforts globally across all business units with an eye to create efficiencies that fund our pipeline and prepare us to drive multiple new product launches as we strive to materialize the miracles of science to improve people's lives.

About the Job

The Field Platforms Operations Lead role is a part of the Go-to-Market Capabilities (GTMC), Customer Facing Capabilities (CFC), CRM & Enablers team. The GTMC organization drives best-in-class capabilities and brings value and excellence in commercial operations. The GTMC organization is a key part of the modernization of Sanofi and allows all business operations efforts to be focused on Sanofi \"Take the Lead\" priorities across products, markets, and pipelines. It accomplishes these goals through realizing the efficiencies of removing silos that exist between our business units, avoiding the duplication and overlapping of resources, standardizing our processes and tools, operating with a One Sanofi approach to accelerate our key capabilities development, and fostering the entrepreneurial spirit by speeding up the decision making process. This role serves as the technical authority for OneCRM US field platform operations, leading the strategic vision for CRM operations, data governance, and platform evolution. This leader designs and implements scalable operational solutions that support multi-brand, multi-market launch requirements, ensuring enterprise-wide CRM performance, data integrity, and continuous platform transformation. This position will work closely with CRM & Enablers Team members in the US, US-based stakeholders, Hyderabad HUB resources, contracted system enhancement resources, Sr. Field Management, the Workday Team, select vendors (i.e. Hibbert), other GTMC pillars, Veeva, and Sanofi Digital to lead the end-to-end design, governance, and evolution of OneCRM US field platform operations. This leader serves as a strategic partner across the OneCRM US ecosystem, influencing platform direction, data governance standards, and operational frameworks that underpin enterprise-wide CRM performance.

Main Responsibilities

• Lead the strategic vision and operational roadmap for OneCRM US field platform operations, ensuring alignment with enterprise CRM standards and business priorities
• Influence platform strategy and technical architecture decisions across OneCRM US, shaping long-term CRM evolution and downstream system integration
• Serve as the technical authority for CRM data governance, establishing standards, policies, and frameworks that ensure data integrity across the OneCRM US ecosystem
• Drive enterprise-wide data governance initiatives, influencing data quality standards across multiple business units and downstream systems
• Design and implement scalable CRM operational solutions that support multi-brand, multi-market launch requirements across the OneCRM US ecosystem
• Architect end-to-end operational frameworks and processes that scale with organizational growth and platform evolution
• Lead and mentor the field platforms operations team, providing technical guidance, knowledge transfer, and career development support
• Drive capability building across the broader CRM operations community through structured knowledge sharing and best practice development
• Partner with Platform, Digital, and Business teams to influence technical decisions on incoming platform requests and CRM enhancements
• Influence senior stakeholder priorities and resource strategies across multiple concurrent launch projects and business units
• Lead transformation of CRM operational processes, driving adoption of modern approaches and establishing performance measurement frameworks
• Investigate and remediate escalated inquiries, applying technical expertise to resolve complex issues and prevent recurrence through systemic process improvements
• Drive cross-functional collaboration across partner GTMC US teams, ensuring operational strategies are integrated with platform and business initiatives

About our Team

The CRM & Enablers Team is a part of the GTMC organization in the US. The CRM & Enablers Team strives to support our business customer facing teams by delivering innovative CRM capabilities that are timely, reliable, accurate, and constantly improving. We focus on our customers — both brand teams and customer facing teams — to adapt our CRM platform and operational systems to meet their needs. Our efforts to streamline and maintain OneCRM US bring value and impact to the organization by reducing the manual workload on our customer facing teams, by providing accurate activity data back to reporting systems, and acting as the nexus of data flow to and from Sanofi data systems. This team operates as a strategic partner to the business, driving platform excellence and enabling field force effectiveness at enterprise scale.

About the Candidate

This candidate has a demonstrated track record of leading technical teams, influencing enterprise platform strategy, and designing scalable operational solutions across multiple business units and product launches. They bring deep expertise in CRM operations, data governance, and field platform management, combined with the ability to translate complex technical requirements into enterprise-wide operational frameworks. This leader has experience architecting CRM solutions, driving process transformation, and building organizational capability at scale. They are skilled at influencing senior stakeholders, navigating complex matrix environments, and shaping platform strategy across concurrent launch programs. Strong English communication skills and availability to engage with US stakeholders with significant operational hour overlap are essential.

Ideal Experience

• Bachelor's degree from an accredited four-year college or university (Project Management Masters or MBA preferred)
• 7+ years of progressive CRM operations and field platform experience with demonstrated leadership
• 7+ years of experience in Biotechnology or Pharmaceuticals
• Proven track record of leading technical teams and driving strategic operational initiatives across enterprise-scale programs
• Experience in solution architecture for CRM platforms and operational frameworks
• Advanced expertise in data governance, data quality standards, and enterprise data management
• Advanced skills in managing senior stakeholder relationships across business units and multiple launch projects
• Experience influencing enterprise-wide platform strategy and operational approaches
• Strong knowledge and experience with Veeva CRM, Agile processes, and field force management systems
• A keen eye for improvement opportunities and the demonstrated ability to deliver on these opportunities
• Clear communication skills with the ability to explain not only the requirements and the \"ask\", but also the \"why\" with credibility
• Motivated, energetic, and a respected contributor who engages and elevates others
• Ability to change behaviors to evolve to the company's strategies and initiatives
• Experience working and thriving in a matrix environment
• Strong English communication skills with the ability to engage and align diverse stakeholders across geographies and functions

Why choose us?

Bring the miracles of science to life alongside a supportive, future-focused team. Discover endless opportunities to grow your talent and drive your career, whether it’s through a promotion or lateral move, at home or internationally. Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact. Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness programs and at least 14 weeks’ gender-neutral parental leave. Play a key role in shaping and optimizing our content strategy, driving business growth and achieving impactful results. Pursue progress, discover extraordinary. Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people. At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity. Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com! We are an R&D driven, AI-powered biopharma company committed to improving people’s lives and creating compelling growth. Our team is guided by one purpose: we chase the miracles of science to improve people’s lives. We want to build a healthier, more resilient world, and turn the impossible into the possible by discovering, developing, and delivering medicines and vaccines for millions of people around the world. Discover more about us visiting www.sanofi.com or via our movie We are Sanofi Start a career that makes a difference. Reinvention is in our DNA. It’s what drove our evolution from a small French enterprise to one of the world’s leading biopharma companies. Whether it’s using AI to shorten drug-discovery times or building trust in healthcare, you could be helping our teams make life better for patients, partners, and communities. This is where you grow your career. We open the door for you to explore new opportunities, push your limits, and connect with people who are driven by a shared purpose: we chase the miracles of science to improve people’s lives.