Field Officer

Aiviue Technologies Pvt. Limited; Aligarh; On-site; INR 144,000 - 216,000; Full time

Job summary

Swiggy Instamart seeks Field Officers in Aligarh, Uttar Pradesh, for a permanent, full-time, day-shift role based at our office. You will drive customer acquisition, onboard vendors, perform KYC checks, manage collections, and support app usage to ensure rapid, reliable service.

Collaborate with merchants and customers, troubleshoot on-site issues, gather feedback, and contribute to weekly reviews and strategy improvements to grow the local network and service reach.

Qualifications

• 0 to 5 years of field-based experience.
• Proven capabilities in customer acquisition and business sourcing.
• Strong communication skills to articulate value propositions clearly and persuasively.
• Excellent interpersonal skills for fostering positive relationships with diverse stakeholders.
• Proficiency in smartphone usage and mobile application handling, including troubleshooting.
• A proactive approach to relationship building with customers and merchant partners.
• KYC verification for new partners.
• Ability to apply loan disbursement and collection principles to financial transactions.

Responsibilities

• Drive robust customer acquisition efforts in the Aligarh region.
• Identify and onboard new users and partners; educate about onboarding process.
• Source local vendors/merchants to expand product offerings and services.
• Conduct KYC verification for new partners; ensure compliance with standards.
• Manage financial transactions and ensure timely collections per guidelines.
• Provide on-ground support; assist users with app handling and troubleshooting.
• Regularly report field activities, market insights, and progress toward targets.

Skills

Customer Acquisition

Business Sourcing

Loan Disbursement

Loan Collection

KYC Verification

Communication Skills

Interpersonal Skills

Smartphone Usage

Mobile Application Handling

Relationship Building

Education

12th Pass

Job description

Swiggy Instamart is seeking dynamic and results-driven individuals to join our team as Field Officersin Aligarh, Uttar Pradesh, India. This is a permanent, full-time position offering a day shift work arrangement, based out of our office. As a Field Officer, you will be at the forefront of our operations, playing an acrucial role in expanding our reach and ensuring a seamless experience for our customers and partners. You will be instrumental in driving growth, building strong community relationships, and upholding Swiggy Instamart's commitment to rapid and reliable service delivery.

We are looking for candidates with 0 to 5 years of experience who possess a strong aptitude for customer engagement and business development. Essential skills include proven capabilities in customer acquisition and business sourcing, demonstrating an ability to identify and onboard new users and partners effectively. Strong communication skills are paramount, enabling you to articulate our value proposition clearly and persuasively. You should also exhibit excellent interpersonal skills, fostering positive relationships with diverse stakeholders. Proficiency in smartphone usage and mobile application handling is critical, as you will frequently interact with our platform and assist others in its use. A proactive approach to relationship building, coupled with a keen eye for detail in tasks such as KYC verification, will be highly valued. While specific experience in loan disbursement and collection might be a plus, we are particularly interested in candidates who can apply these principles to managing financial transactions and ensuring timely collections within a fast-paced commercial environment.

Your day-to-day responsibilities will be diverse and impactful, directly contributing to Swiggy Instamart's success in the Aligarh region. A primary focus will be on robust customer acquisition efforts, engaging potential users, educating them about the convenience and benefits of Instamart, and guiding them through the onboarding process. Simultaneously, you will be responsible for business sourcing, identifying and partnering with local vendors and merchants to expand our product offerings and service capabilities. This involves conducting thorough KYC verification for new partners, ensuring compliance with company standards. You will actively manage financial transactions, including ensuring timely collections from partners or customers as per company guidelines, and meticulously documenting all related activities. Building and maintaining strong, positive relationships with both customers and merchant partners will be key to fostering loyalty and ensuring operational smoothness. Furthermore, you will provide on-ground support, assisting users with mobile application handling, troubleshooting common issues, and gathering valuable feedback to enhance our service. Your role will also involve regular reporting on field activities, market insights, and progress towards acquisition and sourcing targets, contributing directly to strategic decision-making.

This is an excellent opportunity for individuals looking to make a significant impact in the quick commerce industry. We offer a competitive annual salary ranging from INR 144,000 to INR 216,000, commensurate with your experience and skills. We have 10 exciting openings for this role, providing ample opportunity to join a growing team and contribute to a leading brand.

Requirements

- 0 to 5 years of experience in a field-based role.

- Proven capabilities in customer acquisition and business sourcing.

- Strong communication skills to articulate value propositions clearly and persuasively.

- Excellent interpersonal skills for fostering positive relationships with diverse stakeholders.

- Proficiency in smartphone usage and mobile application handling, including troubleshooting.

- A proactive approach to relationship building with customers and merchant partners.

- Keen eye for detail in tasks such as KYC verification for new partners.

- Ability to apply principles of loan disbursement and collection to managing financial transactions and ensuring timely collections.

Qualifications

12th Pass

Skills

• Customer Acquisition
• Business Sourcing
• Loan Disbursement
• Loan Collection
• KYC Verification
• Communication Skills
• Interpersonal Skills
• Smartphone Usage
• Mobile Application Handling
• Relationship Building