Field Application Engineer

nVent; Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

nVent is seeking a Field Application Engineer to bridge product capabilities with customer requirements in Bengaluru. You will provide technical support, mentorship, and expertise to customers, sales teams, and internal collaborators, ensuring accurate translation of needs to costing and delivery teams.

Responsibilities include pre-sales and post-sales technical support, customer engagement, training, documentation, and CRM collaboration.

Qualifications

• Bachelor's degree in Engineering (Mechanical or Electrical) required.
• 5+ years in a technical customer-facing role.
• Strong hardware and software systems knowledge including embedded and networking.
• Proficient with Microsoft Excel and PowerPoint.
• Experience with CRM tools like Salesforce.

Responsibilities

• Technical Support: provide pre-sales and post-sales technical support, product demos, and solution recommendations.
• Customer Engagement: build and maintain relationships by understanding technical requirements and objectives.
• Training and Knowledge Transfer: conduct technical training for customers, sales teams, and partners.
• Documentation: develop user documentation and collateral for customer engagements and internal use.
• Sales Support: assist sales team in technical discussions, presentations, and proposals.

Skills

Hardware systems

Embedded systems

Networking

CRM tools

Communication skills

Education

Bachelor's degree in Engineering (Mechanical or Electrical)

Tools

Microsoft Excel

PowerPoint

Salesforce

Job description

Job Summary:

We’re looking for people who put their innovation to work to advance our success – and their own. Join an organization that ensures a more secure world through connecting and protecting our customers with inventive electrical solutions. The Field Application Engineer (FAE) plays a crucial role in bridging the technical aspects of products and solutions with the requirements and challenges faced by customers. This role involves providing technical support, mentorship, and expertise to customers, sales teams, and internal collaborators. FAEs are responsible for understanding customer needs, demonstrating product capabilities, fixing technical issues, and ensuring customer requirements are explained accurately to Internal Costing/E2e Team

Key Responsibilities:

• Technical Support: Provide pre-sales and post-sales technical support to customers, including product demonstrations, technical consultations, and solution recommendations.
• Customer Engagement: Build and maintain strong relationships with customers by understanding their technical requirements, challenges, and objectives.
• Training and Knowledge Transfer: Conduct technical training sessions for customers, sales teams, and partners to improve their understanding of product features, capabilities, and guidelines.
• Documentation: Develop and maintain user documentation, application notes, and other collateral to support customer engagements and internal information exchange.
• Sales Support: Assist the sales team in technical discussions, presentations, and proposal development to effectively communicate the value proposition of company products and solutions.
• Travel: Travel to customer sites as needed to provide on-site support, conduct training sessions, and participate in customer meetings and events.

Qualifications:

• Bachelor's degree in Engineering, Mechanical or Electrical
• Proven experience in a technical customer-facing role, such as field application engineering, technical consulting (5+ Years)
• Strong understanding of hardware and software systems, including embedded systems, networking, and software development.
• Proficiency in Microsoft Tools like Excel, Power Point
• Excellent communication and presentation skills, with the ability to convey complex technical concepts to diverse audiences effectively.
• Problem-solving skills and the ability to fix technical issues independently.
• Experience with customer relationship management (CRM) tools like Sales Forces.
• Willingness to travel domestically and internationally as required (typically 25-50% travel).

WE HAVE:

A dynamic global reach with diverse operations around the world that will stretch your abilities, provide plentiful career opportunities, and allow you to make an impact every day nVent is a leading global provider of electrical connection and protection solutions. We believe our inventive electrical solutions enable safer systems and ensure a more secure world. We design, manufacture, market, install and service high performance products and solutions that connect and protect some of the world's most sensitive equipment, buildings and critical processes.

Our robust portfolio of leading electrical product brands dates back more than 100 years and includes nVent CADDY, ERICO, HOFFMAN, ILSCO, SCHROFF and TRACHTE.

Learn more at www.nvent.com.

Locations

Our principal office is in London and our management office in the United States is in Minneapolis.

Commitment to strengthen communities where our employees live and work

We encourage and support the philanthropic activities of our employees worldwide. Through our nVent in Action matching program, we provide funds to nonprofit and educational organizations where our employees volunteer or donate money.

Core values that shape our culture and drive us to deliver the best for our employees and our customers.

We’re known for being:

• Innovative & adaptable
• Dedicated to absolute integrity
• Focused on the customer first
• Respectful and team oriented
• Optimistic and energizing
• Accountable for performance

Benefits to support the lives of our employees

At nVent, we connect and protect our customers with inventive electrical solutions. People are our most valuable asset.

Inclusion and diversity means that we celebrate and encourage each other's authenticity because we understand that uniqueness sparks growth.

At nVent, we are committed to equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by national, federal, state or local law.