Field Account Manager - South Asia

LexisNexis Risk Solutions; Mumbai; On-site; INR 2,000,000 - 3,000,000; Full time

Job summary

LexisNexis Risk Solutions is seeking a Field Account Manager for South Asia. You will manage a book of accounts, build strong client relationships, and drive retention, renewals, and upsell opportunities. Collaborate with the Business Development Manager to close deals and grow revenue.

The role requires 8–10 years’ experience in customer success/account management, strong communication skills, and a deep understanding of SaaS products. Cross-functional teamwork and CRM proficiency are essential.

Qualifications

• 8–10 years of experience in customer success or account management.
• Proven ability to build and maintain lasting client relationships.
• Excellent communication and presentation skills.
• Strategic thinker with ability to address customer needs.
• Experience working with cross-functional teams (operations, product).
• Knowledge of SaaS or technology products; CRM experience preferred.

Responsibilities

• Build solid relationships with clients, understanding their needs, and provide proactive guidance and support.
• Develop and implement customer success strategies to drive adoption and retention.
• Collaborate with sales and product teams for onboarding and ongoing satisfaction.
• Identify opportunities for upselling or cross-selling to existing clients.
• Monitor customer health metrics and address potential issues.
• Gather feedback to inform product development and improve customer experience.

Skills

Customer relationships

Communication

Presentation

Strategic thinking

Team collaboration

Results driven

SaaS knowledge

CRM experience

Tools

Salesforce

Job description

Field Account Manager - South Asia

About the Business

LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below, risk.lexisnexis.com

About our Team

Are you looking to join an industry-leading sales organisation? Our sales team is dedicated to partnering with organisations to address and solve complex risk problems. At LexisNexis Risk Solutions, we pride ourselves in providing solutions that directly impact our customers' ability to mitigate and manage risk.

About the Role

You will be responsible for managing a book of accounts where you’ll build relationships with your customers to anticipate their needs and ensure retention, allowing for timely renewals and identification of upsell and product cross-sell opportunities. Working with the Business Development Manager, you’ll bring these deals to a close.

Responsibilities

• Building solid relationships with clients, understanding their needs, and providing proactive guidance and support
• Developing and implementing customer success strategies to drive adoption and retention
• Collaborating with sales and product teams to ensure seamless customer onboarding and ongoing satisfaction
• Identifying opportunities for upselling or cross-selling additional products or services to existing clients
• Monitoring customer health metrics and proactively addressing any potential issues or concerns
• Gathering customer feedback and insights to inform product development and improve overall customer experience

Requirements

• Have a proven track record in a customer success / account management role with 8 to 10 years’ experience
• Be adept at building and maintaining lasting client relationships
• Possess excellent communication and presentation skills
• Be skilled in problem-solving and able to think strategically about customer needs
• Have experience working with cross-functional teams, such as operations and product development
• Be able to work in a team environment supporting one or more Business Development Managers
• Be results-driven and able to meet or exceed customer satisfaction and retention goals
• Possess a deep understanding of SaaS or technology products
• Be proficient in using customer relationship management (CRM) software, experience in SalesForce is desired but not required

Learn more about the LexisNexis Risk team and how we work Careers We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120. We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

At LexisNexis® Risk Solutions, our businesses span multiple industries providing customers with innovative technologies, information-based analytics, decisioning tools and data management services that provide market-specific solutions. Approximately 11,100 employees in offices throughout the world support our brands by serving customers in more than 190 countries and territories. LexisNexis® Risk Solutions is part of RELX, a global provider of information and analytics for professional and business customers across industries. For more information, please visit www.risk.lexisnexis.com and www.relx.com.