FDE - Agentforce

Concentrix Catalyst Technologies Private Limited; Hyderabad; On-site; INR 1,500,000 - 2,300,000; Full time

Job summary

Concentrix Hyderabad is seeking an experienced Forward Deployed Engineer (FDE) to design, develop, and deploy AI-powered agents on Salesforce Agentforce. You will work with cross-functional teams to deliver scalable AI solutions, integrate with enterprise systems via APIs, and optimize RAG-based workflows within the Salesforce ecosystem.

The role requires 5+ years in Salesforce development or architecture, strong AI/LLM experience, and hands-on skills with Apex, LWC, and data/cloud components.

Qualifications

• 5+ years of Salesforce platform experience with configuration, customization, integration, and development.
• Hands-on experience designing and deploying AI-powered applications and agentic workflows.
• Excellent communication and direct engagement with business stakeholders in Agile environments.

Responsibilities

• Design, develop, and deploy AI-powered agents using Salesforce Agentforce.
• Partner with customers, business stakeholders, and cross-functional teams to identify, scope, and deliver impactful AI solutions.
• Build and optimize RAG pipelines, agentic workflows, prompt strategies, and multi-agent orchestration solutions within the Salesforce ecosystem.
• Develop integrations between Salesforce, enterprise applications, APIs, and third-party platforms.
• Configure and customize Salesforce platform components, including Agentforce, Data Cloud, Service Cloud, Sales Cloud, and Einstein AI capabilities.

Skills

Salesforce Agentforce

Apex

LWC

Service Cloud

Sales Cloud

Data Cloud

Einstein AI

LLMs

Prompt engineering

RAG

REST APIs

Agile

Stakeholder engagement

Education

Bachelor's degree in Computer Science/Engineering/IS

Tools

Salesforce Platform

REST APIs

Data Cloud

Sales Cloud

Job description

Job Title: FDE - Agentforce

Job Description We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent. The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision. Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year. Join us and be part of this journey towards greater opportunities and brighter futures.

Forward Deployed Engineer (FDE) – Salesforce Agentforce About the Role

Forward Deployed Engineer (FDE) build team turns the enterprise's highest-value AI opportunities into production reality, partnering with US-based FDEs to deliver solutions across lines of business. As an Engineer, AI, you will build and deliver production-grade AI agents and solutions leveraging Salesforce Agentforce, leveraging LLM APIs, Prompt templates, agentic workflows, and Retrieval-Augmented Generation (RAG) — that drive employee productivity, process optimization, and smarter decision-making. Working hands-on within established patterns and reference implementations, and collaborating closely with senior engineers, FDEs, and cross-functional teams, you will ensure AI-driven solutions are effectively integrated into enterprise workflows.

What You'll Do

• Design, develop, and deploy AI-powered agents using Salesforce Agentforce to address business and operational challenges.
• Partner with customers, business stakeholders, and cross-functional teams to identify, scope, and deliver impactful AI solutions.
• Build and optimize RAG pipelines, agentic workflows, prompt strategies, and multi-agent orchestration solutions within the Salesforce ecosystem.
• Develop integrations between Salesforce, enterprise applications, APIs, and third-party platforms.
• Configure and customize Salesforce platform components, including Agentforce, Data Cloud, Service Cloud, Sales Cloud, and Einstein AI capabilities.
• Collaborate with solution architects and product teams to translate business requirements into scalable technical solutions.
• Conduct solution workshops, demonstrations, and technical discussions with business and customer stakeholders.
• Monitor, evaluate, and continuously improve AI agent performance, reliability, security, and adoption.
• Contribute to DevOps, CI/CD, governance, and best practices for Salesforce and AI implementations.
• Build and maintain technical documentation, solution designs, deployment guides, and knowledge assets.

What You'll Bring

• Bachelor's degree in Computer Science, Engineering, Information Systems, or a related field.
• 5+ years of experience in Salesforce development, architecture, or enterprise application implementation.
• Hands-on experience designing and deploying AI-powered applications and agentic workflows.
• Strong understanding of Salesforce Agentforce, Einstein AI, Data Cloud, and Salesforce platform capabilities.
• Experience integrating Salesforce with enterprise systems using APIs, middleware, and integration technologies.
• Strong problem-solving and consulting skills with the ability to engage directly with business stakeholders.
• Experience working in Agile environments and participating in end-to-end solution delivery.
• Excellent communication and presentation skills with customer-facing experience.

Must-Have Skills

• 5+ years of Salesforce platform experience, including configuration, customization, integration, and development.
• Salesforce Agentforce implementation (Required).
• Strong experience with Salesforce Service Cloud, Sales Cloud, Data Cloud, and Salesforce Einstein.
• Experience building AI solutions using LLMs, prompt engineering, RAG, and agentic workflows.
• Experience integrating Salesforce with enterprise applications through REST APIs, middleware.
• Experience working directly with business stakeholders and customers in a solution delivery or consulting model.
• Proficiency in Apex, Lightning Web Components (LWC), Salesforce Flows
• Strong understanding of cloud platforms (AWS, Azure, or GCP).
• Experience with DevOps, CI/CD pipelines, version control, and deployment automation.

Nice to have Skills

• Understanding the concepts of Headless 360 and leveraging MCPs
• Salesforce certified Agentforce Specialist
• Salesforce certified Sales Cloud Consultant
• Salesforce certified Data Cloud Consultant

Location: IND Hyderabad Raidurg Village B7 South Tower, Serilingampally Mandal Divya Sree Orion
Language Requirements: Time Type: Full time
Mission: Hi, we're Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. Company Overview: We power the brands of the future. Some call us a global technology and services leader. But we’re so much more. Human-centered, tech-powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it’s…… designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We’ve got them covered. But how? We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We’re the strategic thinkers who designbrand-defining experiences. The technologists & engineers who buildsmarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future. Experience the power of Concentrix.

Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.