JOB DESCRIPTION - FASHION CONSULTANT/ Sr. FASHION CONSULTANT
Experience required - 1- 3 years
Qualification - Plus two, Diploma, Graduate
Industry - Apparel/Retail
Roles and Responsibilities:
- Provide expert fashion and wardrobe consultation aligned with current trends and customer preferences
- Deliver exceptional customer experience by anticipating needs and providing personalised, solution-oriented service
- Maintain strong product knowledge across categories to confidently address customer queries to contribute to overall store-revenue goals
- Identify and build relationships with high-value customers to enhance repeat business and customer loyalty
- Actively promote new seasonal merchandise to maximize visibility and sales opportunities and help the customer stay abreast of seasonal fashion trends
- Train and supervise Apprentices deployed at the store to bring them up the curve as a potential Fashion Consultant
- Manage the billing counter in absence of the Store-Manager.
- Effectively communicate ongoing promotions and offers to influence purchasing decisions
- Handle customer concerns and escalations professionally to protect brand reputation and drive satisfaction
- Advise customers on suitable non-apparel options to complement purchases and enhance overall styling
- Ensure merchandise presentation is maintained in line with brand and visual merchandising standards
- Monitor stock levels and proactively highlight fast-moving items, stock gaps, and customer demand trends
Desired Skills:
- Confident, well-groomed, and customer-focused, with the ability to build rapport and provide informed fashion recommendations
- Flexible to work in shifts and adapt to dynamic retail schedules
- Proficient in MS Office and comfortable using retail systems for reporting and data management
- Commercially aware, with the ability to identify fast-moving merchandise and support timely stock replenishment
- Strong communication skills in English, Hindi, and the local language
- 1 - 3 years of relevant retail experience; prior experience in the apparel industry preferred