FandB Executive

Accor; Ernakulam; On-site; INR 450,000 - 700,000; Full time

Job summary

Accor Kochi in Kochi, India invites applications for an enthusiastic F&B Executive to lead daily food and beverage operations with a focus on service excellence and profitability. You will oversee guest experiences, coordinate with culinary and service teams, and drive standards across all outlets.

Responsibilities include staff training, inventory control, vendor management, cost optimization, and adherence to safety regulations. A strong customer focus and leadership are essential for success.

Qualifications

• Bachelor's degree or Diploma in Hospitality/F&B Management or related field.
• 2-3 years in F&B operations, preferably in hotel or upscale settings.
• Strong leadership and supervisory capabilities with staff motivation.
• Excellent communication and interpersonal skills with guest focus.
• Proven ability to work under pressure and maintain composure.

Responsibilities

• Oversee daily F&B outlet operations during peak and off-peak hours, ensuring seamless service and adherence to standards.
• Maintain knowledge of all F&B services, menus, outlets, and hotel services to guide staff and guests.
• Supervise and mentor F&B team members, promoting development and growth.
• Implement quality assurance protocols for service excellence and food safety across outlets.
• Manage inventory, cost control, and vendor relationships to optimize profitability.
• Analyze operational metrics and guest feedback to identify improvements and data-driven solutions.
• Coordinate scheduling and resource planning for adequate staffing.
• Address guest concerns with empathy and resolve issues promptly.
• Ensure compliance with fire safety and life safety procedures.
• Collaborate to develop and execute F&B programs, promotions, and initiatives for guest experience.
• Train staff on service protocols, menu knowledge, and engagement techniques.

Skills

Leadership

Communication

Staff training

Guest relations

Inventory management

Vendor management

Cost control

Food safety

Education

Bachelor's degree in Hotel Management or Diploma in Hospitality/F&B Management

Tools

POS systems

F&B management software

Job description

Job Description:

Job Description

We're looking for an enthusiastic and detail-oriented F&B Executive to join our dynamic team in Kochi, India. In this pivotal role, you will oversee food and beverage operations, ensuring exceptional service delivery and maintaining the highest standards of quality and customer satisfaction. As an F&B Executive, you will work collaboratively with our culinary and service teams to create memorable dining experiences while driving operational excellence and profitability.

• Oversee daily F&B outlet operations during peak and off-peak hours, ensuring seamless service delivery and strict adherence to operational standards


• Maintain comprehensive knowledge of all F&B services, menus, outlets, and hotel services to provide informed guidance to staff and guests


• Supervise and mentor F&B team members, fostering a collaborative and supportive work environment while promoting professional development and growth


• Implement and monitor quality assurance protocols to ensure consistent service excellence and food safety standards across all outlets


• Manage inventory, cost control, and vendor relationships to optimize profitability while maintaining premium service quality


• Analyze operational metrics and guest feedback to identify improvement opportunities and implement data-driven solutions that enhance performance


• Coordinate scheduling and resource planning to ensure adequate staffing during all service periods


• Respond promptly to guest concerns and complaints with empathy and professionalism, resolving issues decisively and transparently


• Ensure compliance with fire safety, life safety, and emergency procedures, maintaining a secure environment for guests and staff


• Collaborate with management to develop and execute F&B programs, promotions, and innovative initiatives that enhance guest experiences


• Train and develop staff on service protocols, menu knowledge, and customer engagement techniques to elevate team performance


• Maintain professional presentation and grooming standards while modeling organizational values and behaviors


• Build and maintain strong vendor relationships to support operational efficiency and cost management

Qualifications

• Bachelor's degree in Hotel Management or equivalent Diploma in Hospitality/F&B Management


• Minimum 2-3 years of progressive experience in F&B operations, preferably in a hotel or upscale restaurant environment


• Strong leadership and supervisory skills with the ability to motivate, develop, and inspire team members


• Excellent communication and interpersonal skills with a customer-focused mindset and guest relations management experience


• Demonstrated ability to work effectively under pressure and in high-stress situations while maintaining composure and resilience


• Proficiency in inventory management, cost control, and basic financial analysis


• Comprehensive knowledge of food safety standards, health regulations, and emergency procedures


• Strong organizational and time management skills with meticulous attention to detail


• Problem-solving abilities and analytical mindset to drive operational improvements and innovation


• Proficiency in F&B management software and point-of-sale (POS) systems


• Ability to work flexible hours, including evenings, weekends, and holidays as required by the hospitality industry


• Team player with a collaborative approach and willingness to support colleagues across departments


• Self-motivated, resilient, and adaptable to changing operational demands and business priorities


• Vendor relationship management experience and negotiation skills


• Quality assurance implementation and monitoring capabilities

• Job-Category: Food & Beverage


• Job Type: Permanent


• Job Schedule: Full-Time