Facility Manager - Technical and Soft Services

JLL; Mumbai; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

JLL in Mumbai is seeking a seasoned Facility Manager - Technical and Soft Services to oversee end-to-end operations of laboratory and data center spaces. You will manage electrical, HVAC, fire safety, plumbing, and related building systems while leading soft services and vendor coordination to meet KPIs and SLAs.

The role requires 7-9 years of hands-on experience in technical and soft services facility management, a BE/B.Tech in Electrical Engineering, and strong leadership with a client-focused

Qualifications

• In-depth knowledge of electrical systems (HT/LT), transformers, DG sets, UPS.
• Strong HVAC expertise: chillers, AHUs, VRF, cooling towers.
• Experience in fire safety, plumbing, sewage treatment and preventive maintenance.
• Leadership and client-focused service with strong reporting skills.
• Budgeting, vendor management, and documentation proficiency.

Responsibilities

• Oversee Electrical Systems, transformers, DG sets, UPS, and breakers.
• Manage HVAC systems including chillers, VRF, AHUs, and cooling towers.
• Maintain elevators, pumps, STP, plumbing, and kitchen equipment.
• Lead soft services coordination and ensure SLA compliance.
• Coordinate vendor management, track AMC/PPM, and safety compliance.
• Generate daily to quarterly reports and client presentations.
• Ensure risk assessments and maintenance planning to prevent failures.

Skills

Electrical systems knowledge

HVAC systems

Fire safety systems

Leadership & management

Vendor coordination

Budget management

Education

Bachelor's degree in Electrical Engineering

Job description

Position

Facility Manager - Technical and Soft Services

Location

Mumbai

Employment Details

• Work Schedule: 6 days/week, General shift (9 AM - 6 PM)
• Notice Period: Immediate to 1 month maximum

Critical Requirements

• Education: Bachelor's degree in Electrical Engineering (B.E./B.Tech Electrical/Diploma) - Mandatory
• Experience: 7-9 years hands-on experience with strong background in both technical (electrical & MEP) and soft services facility management

Key Responsibilities

Technical Operations & Maintenance

• Electrical Systems: Manage HT transformers (4000 KVA), diesel generators (250-2000 KVA range), UPS systems, circuit breakers, and associated electrical infrastructure
• HVAC Management: Oversee chillers (air-cooled/water-cooled), cooling towers, AHUs, PAC units, VRF systems, CSU, and split AC units with focus on maintaining optimal conditions in labs, data centers, server rooms, and equipment spaces
• Building Systems: Maintain elevators, pumps, sewage treatment plant (50 KLD), plumbing infrastructure, and kitchen equipment
• Fire Safety: Manage complete fire fighting systems including jockey pumps, boosters, sprinklers, hydrants, diesel engines, and LSS components

Soft Services Oversight

• Handle coordination and management of soft services in addition to technical responsibilities

Planning & Coordination

• Coordinate vendor management and provide regular project updates
• Track AMC and PPM schedules, plan OEM training programs, conduct risk assessments, and maintain OpsAide/CMO trackers
• Execute annual facility shutdowns and implement pre-emptive maintenance programs to minimize critical equipment failures

Documentation & Reporting

• Generate comprehensive daily, weekly, monthly, and quarterly reports
• Prepare MMR and QBR for client presentations
• Maintain engineering and safety compliance documentation, checklists, logbooks, PPM schedules, stock reports, and meeting minutes

Inventory & Budget Management

• Prepare critical spares lists based on manufacturer recommendations, plan inventory for in-house maintenance teams, monitor facility budget, manage petty cash operations, and ensure vendor invoice compliance with established standards

Client & Team Leadership

• Work closely with senior facilities management to ensure seamless operations
• Lead technical maintenance teams, conduct routine service audits, achieve KPIs and SLAs, identify operational improvement opportunities, and ensure high client satisfaction through proactive issue resolution

Safety & Risk Management

• Provide equipment lifecycle recommendations
• Participate in emergency evacuation procedures, handle crisis management and business continuity planning, maintain safety protocols, and ensure ongoing health and safety compliance

Required Competencies

• Technical Expertise: In-depth knowledge of electrical systems (HT/LT), transformers, DG sets, UPS; expertise in HVAC systems; understanding of fire fighting systems, sewage treatment, and plumbing; proficiency in preventive and corrective maintenance practices
• Leadership & Management: Strong team leadership abilities, client-centric approach with proven customer satisfaction track record, excellent communication and reporting skills
• Operational Skills: Problem-solving mindset for handling difficult situations, strong organizational and documentation capabilities, budget management and vendor coordination experience

Preferred Qualifications

• Knowledge of occupational safety standards, experience with facility management software and tracking tools, ability to implement continuous improvement initiatives

Why Join JLL?

At JLL, we're committed to shaping the future of real estate for a better world. This role offers the opportunity to manage critical infrastructure for a premier client (Mahindra), work with industry-leading professionals, and pursue professional growth in the dynamic facilities management field.