External Hiring|Trainer|International|22112026

Teleperformance; Mohali; Hybrid; INR 300,000 - 540,000; Full time

Benefits offered by this job

Equal Opportunity Employer

Job summary

Teleperformance is a global leader in customer experience management offering omnichannel support across diverse locations, with on-site and work-at-home programs for flexibility. The Training & Development Delivery role focuses on delivering training materials and coordinating schedules to meet training requirements.

Positions at this level are proficient, work independently within set frameworks, and are expected to continuously improve processes.

Responsibilities

• Delivering training materials including presentation materials, training guides/manuals, course evaluations, etc.
• Coordinating training schedule based on training requirements

Job description

Join Teleperformance – Where Excellence Meets Opportunity!

Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach.

Why Choose Teleperformance?

We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us.

Utilize advanced support technologies and processes engineered to achieve outstanding results.

We cultivate lasting client relationships and make positive contributions to our local communities.

Become Part of an Exceptional Team!

Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments.

Job Description

Training & Development Delivery work focuses on delivering/providing training for the general workforce and targeted functional/technical areas including:

• Delivering training materials including presentation materials, training guides/manuals, course evaluations, etc.
• Coordinating training schedule based on training requirements

Positions on this level are fully proficient in executing established standards. Works independently within set frames and follows set course. Has a knowledge base typically acquired from a professional/university degree and approximately 1-2 years of practical professional experience in a particular area. Develops own knowledge, shares best practice and develops relevant/appropriate solutions. Positions at this level are expected to continuously improve the day-to-day activities/processes.

Can be a formal team leader of more junior co-workers and may set day-to-day operational objectives.

Be One of Our People:

It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Teleperformance is an Equal Opportunity Employer

Job Application Accommodation:

If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.