Immediate Experience Hiring For International Voice Process

AM Infoweb

Pune District

On-site

INR 406,000 - 487,000

Full time

14 days+

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Benefits offered by this job

Training program

Medical insurance

Career advancement

Incentives

Job summary

AM Infoweb in Pune is hiring for a voice process role focused on retrieving medical records from facilities, doctors' offices, and healthcare providers. You will handle calls, navigate records systems, verify data, and ensure timely delivery of documents to clients.

The candidate should have graduation or be in final semester, with excellent English communication and basic medical terminology knowledge. Working hours align with fixed US shifts in Kalyani Nagar, Pune, with transport provided.

Qualifications

Excellent communication skills in English, both verbal and written.
Strong interpersonal skills and the ability to build rapport with clients.
Basic knowledge of medical terminology is preferred but not mandatory.

Responsibilities

Handle inbound and outbound calls to medical facilities, doctors' offices, and other healthcare providers to retrieve medical records.
Navigate through medical records systems efficiently to locate and retrieve requested information.
Verify the accuracy and completeness of medical records retrieved, ensuring compliance with legal and regulatory requirements.
Communicate effectively with healthcare professionals to obtain necessary documentation in a timely manner.
Document all interactions and maintain detailed records of medical records retrieval activities.
Collaborate with internal teams to ensure the timely delivery of medical records to clients.

Skills

English communication

Interpersonal skills

Medical terminology

Education

Graduation / final semester

Job description

Role & responsibilities

Handle inbound and outbound calls to medical facilities, doctors' offices, and other healthcare providers to retrieve medical records.

Navigate through medical records systems efficiently to locate and retrieve requested information. Verify the accuracy and completeness of medical records retrieved, ensuring compliance with legal and regulatory requirements.

Communicate effectively with healthcare professionals to obtain necessary documentation in a timely manner. Document all interactions and maintain detailed records of medical records retrieval activities.

Collaborate with internal teams to ensure the timely delivery of medical records to clients.

Requirements:

Excellent communication skills in English, both verbal and written. Strong interpersonal skills and the ability to build rapport with clients. Basic knowledge of medical terminology is preferred but not mandatory.

Ability to work in a fast-paced environment and adapt to changing priorities. Minimum educational qualification: Graduation/Awaiting final semester results.

Preferred candidate profile

Benefits:

Competitive salary package up to 40,000 CTC . Performance based 7000 Incentives.

Comprehensive training program provided.

Opportunity for career advancement and skill development. Positive and collaborative work culture.

Employee benefits such as medical insurance and incentives. Fixed US shift /Saturday Sunday Off / Over Time Paid.

Work location: Kalyani Nagar, Pune. Paid Transport facility is provided.

(This opening is for the voice process; hence candidates with back-office / B2B lead generation / RPO / Business Development will not be considered and cannot apply)

About company

AM Infoweb acts as a mediator between insurance companies/law firms and hospitals, doctors, clinics medical facilities. Could you do a follow-up on the medical reports of patients who have been discharged from the mentioned medical institutes? The main aim is to get the medical facility reports within the time frame mentioned by the client.

AM Infoweb is a leading Health Information Management Outsourcing company, with state-of-the-art offices in India and the United States. We have partnered with many companies in the past and have helped them save millions through our seamless outsourcing, top-notch services, and efficient offshoring. With a world-class team of highly trained medico-legal professionals, we at AM Infoweb address all our client's problems while supporting their overall business operations. We help our clients to minimize operational and capital costs, recover investments quickly with high ROI, boost end-customer satisfaction, and increase productivity by leveraging the staff, processes, and technology, making us one of the most sought-after outsourcing partners around the globe.

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