Executive Support Services Team Manager

Boston Consulting Group (BCG); Gurugram District; Hybrid; INR 1,200,000 - 2,200,000; Full time

Job summary

Boston Consulting Group in New Delhi seeks an experienced Administrative Supervisor to lead a growing team of Administrators and provide high-level support to global leaders. The role blends office-wide admin functions with client-facing collaboration, balancing processes and flexible, proactive service.

You'll manage performance, stakeholder relationships, and confidential information with discretion, working in a fast-paced, matrixed multinational environment and aligning with BCG's values and

Qualifications

• Bachelor’s degree or equivalent work experience.
• Successful supervisory experience of more than 4 years, ideally in a highly matrixed MNC environment and global business delivery mode.
• Experience of managing administration/service oriented teams.
• Experienced in Performance Management, Stakeholder management and Escalation Management.
• EA experience or intimate knowledge of the EA/AA role.
• Impeccable English language skills both written & verbal.
• Expert level proficiency in Microsoft Office ( MS PowerPoint , Word & Excel).
• Flexibility with respect to work timings to align with work hours of global stakeholders will be required.

Responsibilities

• Provide day-to-day administrative support to leaders and teams.
• Lead a growing team of Administrators and ensure high-level service to stakeholders.
• Deliver remote service for leaders in other locations/hubs and on-site support where needed.
• Maintain confidentiality and handle sensitive information with discretion.
• Develop and sustain a world-class customer service culture across the admin function.

Skills

Proactive

Relationship oriented

Flexible

Self-motivated

Confidential handling

Accuracy oriented

Organized

Innovative

Trustworthy

Ambiguity handling

Education

Bachelor’s degree or equivalent work experience

Tools

MS Office

Job description

Job Description:

Who We Are

Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.

To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.

What You'll Do

Under the general direction of the GS Global Administration Director, this is one of the roles responsible for ensuring the smooth day-to-day administrative support function based in New Delhi. Leading a growing team of Administrators across various work patterns you’ll be ensuring the team will be consistently delivering a high level of support to stakeholders. The service will be provided locally for leaders located in New Delhi and through a remote service for leaders in other locations/hubs.

You Are

• Proactive – looking ahead at what needs to be done, strong service orientation and sensitivity to responding to customer needs
• Relationship oriented – proactively wanting to build relationships both within BCG and externally
• Flexible – must be able to perform successfully in a fast-paced, constantly changing environment, able to interpret rules and guidelines with flexibly to enhance the business, in keeping with BCG’s values, and culture
• Self-motivated, demonstrating good judgment and willingness to take risks - able to effectively prioritize and make decisions independently, using good judgment to identify where sign-off is needed; solution driven and willing to offer suggestions for improvement; able to work with limited direction and supervision at times
• Able to handle difficult and confidential situations with poise, understanding and tact
• Accuracy oriented, particularly when under pressure and with an eye for details
• Organized – working with clear systems and composure to ensure everything gets done in a timely manner
• Innovative – thinking outside the box and always looking for new ways of working
• Trustworthy – exercising sound judgment in managing confidential/sensitive information
• Able to deal with ambiguity and change - experience working successfully within a complex reporting structures
• Able to build a high performing team and develop an excellent, world class customer service culture

What You'll Bring

• Bachelor’s degree or equivalent work experience
• Successful supervisory experience of more than 4 years , ideally in a highly matrixed MNC environment and global business delivery mode
• Experience of managing administration/service oriented teams
• Experienced in Performance Management, Stakeholder management and Escalation Management
• EA experience or intimate knowledge of the EA/AA role
• Impeccable English language skills both written & verbal
• Expert level proficiency in Microsoft Office ( MS PowerPoint , Word & Excel)
• Flexibility with respect to work timings to align with work hours of global stakeholders will be required

Who You'll Work With

A global management structure as well as local managers to ensure delivery of a world class service oriented admin support model to demanding stakeholders across the globe. Early in the evolutionary journey, you’ll bring innovation, character and a can-do attitude

Additional info

At BCG, our people and relationships are at the heart of everything we do. We believe that in-person collaboration plays an important role in our culture, mentorship, and professional development.

For this role, you will generally be expected to work from a BCG office or in person with clients on a regular basis (typically around 50% of working time), depending on business needs and in line with local policies and practices.

We aim to provide a dynamic and collaborative environment that fosters connection and teamwork.

Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.

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