Executive - Site Operation

Bottle Lab Technologies; Dadri; On-site; INR 300,000 - 540,000; Full time

Job summary

SmartQ is seeking a Site Executive in Uttar Pradesh to oversee daily food court operations, coordinate with vendors and on-ground teams, and drive efficient service delivery. You will promote the SmartQ digital platform, train users to download and use the app, and ensure smooth transactions through digital wallets.

The role requires at least 1 year of relevant experience, a Diploma/Graduate in Hotel Management, and strong communication in English and the local language with a positive,

Qualifications

• 1+ year of relevant experience required.
• Graduate/Diploma in Hotel Management.
• Strong communication skills in English and local language; positive attitude.

Responsibilities

• Promote the SmartQ app and explain benefits to users.
• Assist users in downloading and using the app and paying via digital wallets.
• Coordinate daily with food partners and update app changes and banners.
• Conduct cafe hygiene checks and governance reviews; report incidents to manager.
• Collect feedback from employees and clients to improve service quality.
• Ensure SOPs are followed for counters, displays, and service areas.
• Maintain Health, Safety, and Environment records and logs; report deviations.
• Ensure equipment is used safely and report downtime to departments.

Skills

Communication skills

English language

Local language

Positive attitude

Education

Graduate/Diploma in Hotel Management

Tools

MS Office

Job description

Do you enjoy managing day-to-day operations and building strong relationships with clients and vendors If yes, this role is for you.

As a Site Executive at SmartQ, you will oversee daily food court operations, ensure smooth service delivery, coordinate with vendors and on-ground teams, and resolve operational challenges efficiently. This role is ideal for someone who thrives in a fast-paced environment and is passionate about operational excellence in food and technology space.

• Promote the use of the SmartQ digital platform by explaining the benefits and convenience of the SmartQ Ordering App, including available offers.
• Encourage users to download and use the App by providing guidance and training. Assist individuals without the App in placing orders and making payments through digital wallets.
• Coordinate daily with food partners to update menu items and work with the technology team to ensure these changes are reflected on the App, including timely push notifications and banner updates.
• Conduct Cafe hygiene checks, perform hourly governance reviews, address issues promptly, and report any incidents, accidents, or near misses to the reporting manager.
• Maintain a positive work environment and ensure timely, high-quality service delivery. Regularly collect feedback from employees and clients at cafeterias.
• Ensure compliance with company and statutory requirements for displays, counters, and service areas. Monitor cafeteria counters to ensure adherence to established Standard Operating Procedures (SOPs).
• Inspect work areas during and after operations to ensure proper waste disposal. Maintain Health, Safety, and Environment (HSE) records and temperature logs, and report any deviations.
• Ensure all equipment is used according to Equipment Safety Work Procedures (ESWP) and report equipment downtime to the appropriate departments.

Qualifications

• A minimum of 1+ year of relevant experience is required.
• Graduate/Diploma in Hotel Management discipline.
• Passionate about delivering high-quality service to both clients and employees, with strong communication skills in English and the local language, and a consistently positive attitude.
• Basic computer skills, eager to learn, and demonstrates honesty and integrity.
• A collaborative team player with the ability to guide and manage food partner staff, showing self-motivation and initiative.
• Flexible and willing to take on any tasks to support team efforts.