Executive - Sales (Reservations)

Stay Vista; Mumbai; On-site; INR 300,000 - 600,000; Full time

Benefits offered by this job

Villa discounts

Job summary

StayVista in Mumbai is seeking an Executive to present product offerings, negotiate accommodation rates, and close deals while maintaining relationships with existing clients. You will aim to meet sales targets and explore up-selling opportunities across F&B and events.

You will manage reservations by phone, email, or website, process payments, and keep accurate records in our CRM. A hospitality mindset and 0-2 years of relevant experience will help you thrive in our fast-growing team.

Qualifications

• Respond to guest inquiries and provide information about properties and services.
• Assist guests to make reservations over call, email or website.
• Process payments and confirm reservations.
• Upsell additional services and F&B to increase revenue.
• Maintain accurate records of reservations and interactions in the CRM.
• Handle guest complaints in a professional and timely manner.
• Provide excellent customer service and build long-term client relationships.

Responsibilities

• Respond to guest inquiries and provide information about available properties and other services.
• Assist guests to make reservations over the call, via email, or website.
• Process payments and confirm reservations.
• Upsell additional services and F&B to increase revenue.
• Maintain accurate records of reservations and customer interactions in the company's database.
• Handle any guest complaints or issues in a professional and timely manner.
• Provide excellent customer service and build long-term relationships with clients to encourage repeat business.

Skills

Guest inquiries

Reservations

Payments

Upselling

Record keeping

Guest complaints

Customer service

Experience 0-2 yrs

Education

Hospitality degree or experience

Job description

StayVista is India’s largest villa hospitality brand and has redefined group getaways. Our handpicked luxury villas are present in every famous holiday destination across the country. We curate unique experiences paired with top-notch hospitality, creating unforgettable stays. Here, you will be a part of our passionate team, dedicated to crafting exceptional getaways and curating one-of-a-kind homes. We are a close-knit tribe, united by a shared love for travel and on a mission to become the most loved hospitality brand in India.

Why Work With Us?

At StayVista, you're part of a community where your ideas and growth matter. We’re a fast-growing team that values continuous improvement. With our skill upgrade programs, you’ll keep learning and evolving, just like we do. And hey, when you’re ready for a break, our villa discounts make it easy to enjoy the luxury you help create.

Your Role

As an Executive at StayVista, you will be responsible for presenting product offerings, negotiating accommodation rates, and closing deals. You will also focus on maintaining and growing relationships with existing clients, while working towards achieving sales targets. Additionally, you will identify opportunities for up‑selling or cross‑selling services such as Food & Beverage or events, to maximise revenue and enhance the overall client experience.

About You

• Responding to guest inquiries and providing information about available properties and other services.
• Assisting guests to make reservations over the call, via email, or website.
• Processing payments and confirming reservations.
• Up‑selling additional services and F&B to increase revenue.
• Maintaining accurate records of reservations and customer interactions in the company's database.
• Handling any guest complaints or issues in a professional and timely manner.
• Providing excellent customer service and building long‑term relationships with clients to encourage repeat business.
• Minimum 0-2 years of relevant experience.
• This position includes tasks supporting Owner and Guest Management, as determined by organizational needs.

Bonus Points - These are non-essential, but a bonus if you have them!

• Bachelor’s degree with relevant hospitality experience.

Key Metrics: what you will drive and achieve

• Total Revenue (Stay + F&B + Add-ons)
• Stay Conversion Ratio
• F&B Revenue Contribution
• Audit Compliance Score
• Curious: Here, your curiosity fuels innovation.
• User-Centric: You’ll anticipate the needs of all our stakeholders and exceed expectations.
• Resourceful: You’ll creatively optimise our resources with solutions that elevate experiences in unexpected ways.
• Aspire: Keep learning, keep growing—because we’re all about continuous improvement.
• Trust: Trust is our foundation. You’ll work in a transparent, reliable, and fair environment.
• Enjoy: We believe in having fun while building something extraordinary.

StayVista Spirit: Our Behavioural Competencies – How We Work Together

• Business Acumen: You grasp the basics of our company, customers, and services, always thinking ahead in your work. You’re mindful of costs and benefits, making smart decisions while learning from risks and mistakes.
• Change Management: You’re open to change, adjusting quickly to new information or challenges. Always eager to learn, you find creative ways to improve your work and seek feedback for growth.
• Leadership: You set clear goals, guide your team with energy, and take full responsibility for the work, ensuring others respect your leadership through action.
• Customer Centricity: You understand both internal and external customer needs and take ownership in addressing any service issues. You maintain clear communication and handle customer interactions with patience and respect.
• Teamwork: You collaborate well with others, respecting diverse opinions and always contributing positively to the team. You keep lines of communication open and share your thoughts without judgment.
• Result Orientation: You take responsibility for completing tasks and proactively tackle challenges to exceed expectations. You’re quick to spot issues and address them efficiently, making decisive decisions with resourcefulness.
• Planning and Organizing: You handle multiple priorities well, staying organized and focused. You ensure your work is thorough, accurate, and aligned with set processes to meet goals effectively.
• Communication: You communicate your ideas clearly, encourage dialogue, and ensure timely responses to your team, clients, and manager. You assert your views confidently and use multiple channels to share information effectively.

StayVistais proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decisions based on race, colour, religion, caste, creed, nationality, age, sex, including pregnancy, childbirth, or related medical conditions, marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or any other characteristic protected under applicable laws.