Executive - Operations & Strategy

Stay Vista; Goa; On-site; INR 300,000 - 540,000; Full time

Benefits offered by this job

Villa discounts

Job summary

StayVista is seeking an Executive to join our front office team in India. You will manage guest check-in/check-out, reservations, room allocation, billing, and address guest queries to ensure a seamless stay.

You will coordinate with Housekeeping, F&B, and other departments to maintain service standards and deliver an exceptional guest experience in our villa hospitality brand.

Qualifications

• Handle guest check-in, check-out, and registration procedures efficiently.
• Manage reservations, guest queries, calls, and booking-related coordination.
• Ensure a smooth guest experience and timely resolution of complaints.

Responsibilities

• Respond to guest inquiries and resolve issues promptly.
• Coordinate with Housekeeping, F&B, and other departments for smooth operations.
• Maintain guest records, billing, payment collection, and shift handover reports.
• Manage room allocation, occupancy updates, and special guest requests.

Skills

Front Office

Guest Check-in

Reservations

Billing

Guest Queries

Room Allocation

Shift Handover

Tools

PMS

Job description

StayVista is India's largest villa hospitality brand and has redefined group getaways. Our handpicked luxury villas are present in every famous holiday destination across the country. We curate unique experiences paired with top-notch hospitality, creating unforgettable stays. Here, you will be a part of our passionate team, dedicated to crafting exceptional getaways and curating one-of-a-kind homes. We are a close-knit tribe, united by a shared love for travel and on a mission to become the most loved hospitality brand in India.

Why Work With Us?

At StayVista, you're part of a community where your ideas and growth matter. We're a fast-growing team that values continuous improvement. With our skill upgrade programs, you'll keep learning and evolving, just like we do. And hey, when you're ready for a break, our villa discounts make it easy to enjoy the luxury you help create.

Your Role

As an Executive at StayVista, ou will be responsible for managing front office operations, including guest check-in/check-out, reservations, room allocation, billing, and guest query resolution. You will coordinate with other departments to ensure smooth daily operations, maintain service standards, and deliver an excellent guest experience.

About You

• Handle guest check-in, check-out, and registration procedures efficiently.
• Manage reservations, guest queries, calls, and booking-related coordination.
• Ensure a smooth guest experience and timely resolution of complaints.
• Coordinate with Housekeeping, F&B, and other departments for daily operations.
• Maintain guest records, billing, payment collection, and shift handover reports.
• Manage room allocation, occupancy updates, and special guest requests.
• Ensure adherence to hotel SOPs, service standards, and front office procedures.
• This position includes tasks supporting Owner and Guest Management, as determined by organizational needs.

Bonus Points - These are non-essential, but a bonus if you have them!

• Prior experience in hotel front office operations, guest relations, and property management systems (PMS).

Key Metrics: What you will drive and achieve

• Guest operations
• Feedback support
• Curious : Here, your curiosity fuels innovation.
• User-Centric : You'll anticipate the needs of all our stakeholders and exceed expectations.
• Resourceful : You'll creatively optimise our resources with solutions that elevate experiences in unexpected ways.
• Aspire : Keep learning, keep growing- because we're all about continuous improvement.
• Trust : Trust is our foundation. You'll work in a transparent, reliable, and fair environment.
• Enjoy : We believe in having fun while building something extraordinary.

StayVista Spirit: Our Behavioral Competencies - How We Work Together

• Business Acumen: You grasp the basics of our company, customers, and services, always thinking ahead in your work. You're mindful of costs and benefits, making smart decisions while learning from risks and mistakes.
• Change Management: You're open to change, adjusting quickly to new information or challenges. Always eager to learn, you find creative ways to improve your work and seek feedback for growth.
• Leadership: You set clear goals, guide your team with energy, and take full responsibility for the work, ensuring others respect your leadership through action.
• Customer Centricity: You understand both internal and external customer needs and take ownership in addressing any service issues. You maintain clear communication and handle customer interactions with patience and respect.
• Teamwork: You collaborate well with others, respecting diverse opinions and always contributing positively to the team. You keep lines of communication open and share your thoughts without judgment.
• Result Orientation: You take responsibility for completing tasks and proactively tackle challenges to exceed expectations. You're quick to spot issues and address them efficiently, making decisive decisions with resourcefulness.
• Planning and Organizing: You handle multiple priorities well, staying organized and focused. You ensure your work is thorough, accurate, and aligned with set processes to meet goals effectively.
• Communication: You communicate your ideas clearly, encourage dialogue, and ensure timely responses to your team, clients, and manager. You assert your views confidently and use multiple channels to share information effectively.

StayVista is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decisions based on race, colour, religion, caste, creed, nationality, age, sex, including pregnancy, childbirth, or related medical conditions, marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or any other characteristic protected under applicable laws.