Executive - Sales (Fresher)

HexaHealth; Gurugram District; On-site; INR 300,000 - 420,000; Full time

Job summary

Vianam Healthtech Pvt. Ltd. (HexaHealth) seeks compassionate Patient Care Specialists to connect with patients and guide them through service options. You will discuss HexaHealth’s offerings, provide clear overviews, and support patients in choosing appropriate hospitals or doctors.

The role emphasizes patient-centric communication, proactive problem-solving, and teamwork to ensure a smooth, informed experience for every patient seeking care within our network.

Qualifications

• Compassionate and driven individuals for Patient Care Specialist.
• Excellent communication and patient-centric attitude.
• Willingness to learn and collaborate with a team.

Responsibilities

• Engage with inbound patient inquiries to explain HexaHealth’s services and benefits.
• Provide personalized overviews of HexaHealth’s offerings to help patients understand available options.
• Assist patients in selecting hospitals or doctors from our network based on individual needs.
• Share accurate information to support informed decision-making throughout the process.

Skills

Patient-centric attitude

Proactive mindset

Communication skills

Problem solving

Adaptability

Job description

At Vianam Healthtech Pvt. Ltd. (HexaHealth), we are dedicated to building a platform that helps users select the right hospital or surgeon for their surgical procedures. Our goal is to become synonymous with surgery information and discovery. We are committed to constructing India's largest hospital network, ensuring a seamless and stress-free hospital experience for our patients.

What We Are Looking For:

We are seeking compassionate and driven individuals to join our team as Patient Care Specialists.

The ideal candidates will possess excellent communication skills, a patient-centric attitude, and a

proactive mindset.

What Our Expectations Are:

• Patient-centric attitude - Ability to handle multiple tasks effectively
• Proactive & determined mindset - Strong problem-solving skills
• Excellent communication skills - Flexibility & Adaptability

What You Will Do:

As Patient Care Specialist, you will serve as a crucial link between the company and our patients.

1. Patient Education and Engagement

• Respond to inbound patient inquiries by engaging in informative discussions about HexaHealth’s services, highlighting how our solutions can enhance their healthcare experience.
• Provide a clear and personalized overview of HexaHealth’s offerings, ensuring patients understand the full range of benefits available to them.

2. Needs Assessment and Service Recommendation

• Assess each patient's health needs and concerns through attentive listening to identify how HexaHealth’s services can meet their specific requirements.
• Guide patients in selecting suitable hospitals or doctors from our network, offering personalized recommendations that align with their healthcare needs.

3. Supportive Information Sharing

• Provide accurate, helpful information throughout the patient’s decision-making process, answering questions, clarifying service details and assisting with the next steps to ensure they feel informed and supported.