Executive - Retail

Adani; Mumbai; On-site; INR 360,000 - 600,000; Full time

Job summary

Adani Airports Holding Limited in Mumbai is seeking an Executive - Retail to support daily operations of airport retail outlets, ensure high quality customer service, and maintain standards.

You will assist in sales performance tracking, assist in relationship management with retailers, and help implement retail initiatives across airport outlets.

Qualifications

• Bachelor's degree or equivalent in business-related field.
• 3–5 years of experience in retail sales and customer service.
• Airport/airline retail experience is a plus.

Responsibilities

• Assist in daily operations and management of airport retail outlets.
• Track and analyze sales performance and KPIs.
• Support relationship management with retailers and implementation of retail initiatives.

Skills

Customer service

Sales

Retail operations

Education

Bachelor's degree in Business Administration

Retail Management certification

Job description

About Business:

Adani Group : Adani Group is a diversified organisation in India comprising 10 publicly traded companies. It has created a world class logistics and utility infrastructure portfolio that has a pan-India presence. Adani Group is headquartered in Ahmedabad, in the state of Gujarat, India. Over the years, Adani Group has positioned itself to be the market leader in its logistics and energy businesses focusing on large scale infrastructure development in India with O & M practices benchmarked to global standards. With four IG rated businesses, it is the only Infrastructure Investment Grade issuer in India.

Adani Airports Holding Limited : Adani Airports Holding Limited is reshaping the aviation landscape, transforming airports into dynamic hubs of connectivity, innovation, and service excellence. By prioritizing passenger experience, leveraging state‑of‑the‑art technology, and enhancing operational efficiency, we are redefining airport infrastructure across India. Our vision is to create world‑class airports that serve as gateways to regional development and global connectivity, positioning Adani Airports as a leader in the aviation sector with a focus on sustainable growth and community impact.

Job Purpose: Executive - Retail will assist in the daily operations and management of the retail outlets at the airport. This role is key in supporting the retail team, ensuring smooth operations, high-quality customer service, and compliance with standards. The executive will also support various retail initiatives such as sales performance tracking, and relationship management with retailers.

Education Qualification:

• Bachelor's degree in Business Administration, Retail Management, Marketing, or a related field.
• Certifications in Retail Management, Business Administration, or a related field (preferred).

Work Experience:

• Minimum 3-5 years of experience in retail sales and customer service, preferably within the airport retail sector.