Executive - Operations ( Facility Management Services)

Stay Vista; Maharashtra; Sur place; INR 600 000 - 900 000; Plein temps

Résumé du poste

StayVista is seeking an Executive - Operations (Facility Management Services) in Maharashtra to lead day-to-day property operations across our villa network. You will ensure guest experiences, supervise staff, uphold safety standards, and coordinate maintenance and budgets for smooth operations.

Ideal candidates bring hands-on leadership, strong planning, and a customer-centric approach within a dynamic hospitality brand committed to service excellence.

Qualifications

• Lead and oversee day-to-day property operations across StayVista villas.
• Ensure safety, health, and regulatory compliance at properties.
• Manage budgets, inventory, maintenance, and vendor relationships.
• Deliver exceptional guest experiences through staff leadership and process improvements.

Responsabilités

• Oversee day-to-day property operations and guest experiences.
• Supervise property staff, including scheduling and performance.

Connaissances

Change Management

Ownership

Customer Centricity

Communication

Aspire

Result Orientation

Teamwork

Description du poste

Executive - Operations ( Facility Management Services)

3-4years

Maharashtra

Full-Time

Executive - Operations ( Facility Management Services)

About Us

StayVista is India's largest villa hospitality brand and has redefined group getaways. Our handpicked luxury villas are present in every famous holiday destination across the country. We curate unique experiences paired with top-notch hospitality, creating unforgettable stays. Here, you will be a part of our passionate team, dedicated to crafting exceptional getaways and curating one-of-a-kind homes. We are a close-knit tribe, united by a shared love for travel and on a mission to become the most loved hospitality brand in India.

Why Work With Us?

At StayVista, you're part of a community where your ideas and growth matter. We're a fast-growing team that values continuous improvement. With our skill upgrade programs, you'll keep learning and evolving, just like we do. And hey, when you're ready for a break, our villa discounts make it easy to enjoy the luxury you help create.

Your Role

As an Executive at StayVista , you will be responsible for overseeing day-to-day property operations, ensuring exceptional guest experiences, managing staff, maintaining property standards, and ensuring compliance with safety and regulatory requirements. You will also manage budgets, inventory, maintenance, guest concerns, VIP relations, and coordinate special events to ensure smooth and efficient property operations.

About You

• Ensure compliance with safety regulations, health standards, and property maintenance requirements.
• Conduct regular property inspections to identify maintenance issues and coordinate necessary repairs.
• Maintain cleanliness, upkeep, and the overall visual appeal of the property.
• Enforce property policies, including noise regulations, designated smoking areas, and alcohol consumption guidelines.
• Manage property budgets, including operational costs and maintenance expenses.
• Oversee the procurement and inventory management of supplies, amenities, and equipment.
• Ensure compliance with applicable local laws, regulations, industry standards, licensing requirements, permits, and health codes.
• Handle conflicts and disturbances involving guests or staff, resolving issues promptly and minimizing escalation.
• Continuously evaluate and improve guest services to deliver exceptional guest experiences.
• Manage VIP guest relations and ensure personalized services for special guests.
• Oversee the planning and execution of special events, conferences, weddings, and other large gatherings at the property.
• Coordinate event logistics, catering, and other related services to ensure seamless execution.
• This position includes tasks supporting Owner and Guest Management, as determined by organizational needs.

Bonus Points - These are non-essential, but a bonus if you have them!

• Prior experience in luxury hospitality, resort or villa management, with expertise in guest relations, property operations, and event management.

Key Metrics: What you will drive and achieve

• Client Feedback
• Owner Feedback
• Maintenance UpdatesPAZO- Completion
• Curious : Here, your curiosity fuels innovation.
• User-Centric : You'll anticipate the needs of all our stakeholders and exceed expectations.
• Resourceful : You'll creatively optimise our resources with solutions that elevate experiences in unexpected ways.
• Aspire : Keep learning, keep growing- because we're all about continuous improvement.
• Trust : Trust is our foundation. You'll work in a transparent, reliable, and fair environment.
• Enjoy : We believe in having fun while building something extraordinary.

StayVista Spirit: Our Behavioral Competencies - How We Work Together

• Business Acumen: You grasp the basics of our company, customers, and services, always thinking ahead in your work. You're mindful of costs and benefits, making smart decisions while learning from risks and mistakes.
• Change Management: You're open to change, adjusting quickly to new information or challenges. Always eager to learn, you find creative ways to improve your work and seek feedback for growth.
• Leadership: You set clear goals, guide your team with energy, and take full responsibility for the work, ensuring others respect your leadership through action.
• Customer Centricity: You understand both internal and external customer needs and take ownership in addressing any service issues. You maintain clear communication and handle customer interactions with patience and respect.
• Teamwork: You collaborate well with others, respecting diverse opinions and always contributing positively to the team. You keep lines of communication open and share your thoughts without judgment.
• Result Orientation: You take responsibility for completing tasks and proactively tackle challenges to exceed expectations. You're quick to spot issues and address them efficiently, making decisive decisions with resourcefulness.
• Planning and Organizing: You handle multiple priorities well, staying organized and focused. You ensure your work is thorough, accurate, and aligned with set processes to meet goals effectively.
• Communication: You communicate your ideas clearly, encourage dialogue, and ensure timely responses to your team, clients, and manager. You assert your views confidently and use multiple channels to share information effectively.

StayVista is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decisions based on race, colour, religion, caste, creed, nationality, age, sex, including pregnancy, childbirth, or related medical conditions, marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or any other characteristic protected under applicable laws.

Required Skills

Change Management Ownership Customer Centricity Communication Aspire Result Orientation Teamwork