Executive - Housekeeping

JLL; Pune District; On-site; INR 300,000 - 450,000; Full time

Job summary

JLL in Pune is seeking a facilities/housekeeping supervisor to oversee daily property rounds, cleaning standards, and vendor coordination. The role includes maintaining important reports, guiding staff, and ensuring cost-effective service delivery within a client-focused environment.

The candidate will mentor vendor staff, resolve escalated queries, and contribute to policy documentation and standard operating procedures, while ensuring grooming and presentation standards are upheld.

Responsibilities

• Take daily property rounds and coordinate with the team to close matters related to cleaning.
• Maintain daily/monthly reports (DMR and MMR) and share with the Property Manager and client.
• Schedule weekly vendor meetings to discuss daily issues.
• Maintain / prepare monthly attendance summary record for salary.
• Investigate and resolve customer queries; escalate to supervisors when needed.
• Develop and mentor new and subordinate vendor staff.
• Assist in improving and monitoring procedures to ensure cost-effective and efficient services.
• Assist in preparing and developing documentation of standard policies and procedures.
• Plan, schedule, inspect and assign work to subordinate supervisors and/or teams.
• Manage landscaping and gardening.
• Brief all staff regularly on duties and special instructions.
• Prepare and implement various checklists as instructed.
• Ensure housekeeping staff are well groomed and perform to standards.
• Monitor that cleaning is performed to maintain surface longevity.
• Ensure janitor closets and storage areas are neat and orderly.
• Take feedback – assess customer needs and evaluate satisfaction levels.

Job description

• Taking daily property rounds, co-ordinating with the team to close any matters related to cleaning.
• Maintaining daily/monthly reports, i.e. DMR and MMR and sharing same with Property Manager and client.
• Schedule weekly vendor meetings to discuss on daily issues if any.
• Maintaining / preparing monthly attendance summary record for salary.
• Making sure that all customer queries are well-investigated and resolved. Escalating queries to appropriate supervisors if need be.
• Developing and mentoring new and subordinate vendor staff
• Assisting in improving and monitoring procedures to ensure the cost-effective and efficient services.
• Assisting in preparing and developing the documentation of standard policies and procedures
• Plans, schedules, inspect and assigns work to subordinate supervisors and/or teams.
• Manage landscaping and gardening.
• Regularly brief all staff regarding their duties, designated areas of work and special instructions if any.
• Prepare and implement various checklists, at the frequency instructed in the suggested formats.
• Ensure the housekeeping staff is well groomed.
• Monitor that the staff is cleaning as per standards, ensuring that the surfaces are maintained to enhance their longevity.
• Ensure that janitor closets and storage areas are always maintained in a neat and orderly manner.
• Take feedback - customer needs assessment and evaluation of customer satisfaction levels.