Executive Housekeeper

Taj Safaris; Bengaluru; On-site; INR 1,200,000 - 2,400,000; Full time

Job summary

Taj Safaris Bengaluru invites an Executive Housekeeper to lead housekeeping operations, ensuring brand standards, hygiene and safety across rooms and public areas while driving associate engagement and departmental revenue.

As Head of Department, you will develop and implement strategies to deliver iconic service, manage budgets and audits, coordinate with maintenance and purchasing, and mentor teams to achieve a profitable, guest-centric hotel.

Qualifications

• Diploma or graduate degree with hospitality management knowledge.
• Experience in housekeeping management preferred.
• Strong client and vendor coordination.

Responsibilities

• Lead housekeeping operations to meet brand standards, hygiene and safety.
• Develop and implement departmental strategies to drive revenue and profitability.
• Monitor budgets and costs for the department.
• Inspect rooms and public areas for adherence to standards.
• Plan energy conservation and environmental initiatives.
• Coordinate with maintenance, purchases and vendors.

Skills

English

Education

Diploma/Graduate in Hospitality Management

Job description

Executive Housekeeper

Business Unit: Bengaluru

Department: Housekeeping

Exective Housekeeper functions as a strategic business leader of a hotels housekeeping operations. The position ensures housekeeping operations meet the brand s standards, hygiene and safety standards, targets customer needs, ensures associate engagement and development, focuses on growing revenues, maximizes the financial performance of the department and oversees the development implementation of the departmental strategies.

As Head of Department, develops and implements department strategies that deliver products and services to meet or exceed the needs and expectations of the brand s target customer, resulting in creating an iconic and profitable hotel.

Essential Job Tasks

• Being updated with the new trends, pushing for innovation and strategizing plans for the department, based on the observations.
• Monitoring cost and budgets for the department
• Inspection of rooms, public area, laundry and ensuring that all the standards are adhered to.

Areas of Responsibility

• Based on the occupancy projections for the year, prepare departmental budgets and estimate the supplies needed in terms of cleaning materials, linen, staff uniforms, etc. Review spends against budgets on a monthly basis and allocate future spends based on business needs.
• Ensure cleanliness, orderliness and appearance of the entire hotel is maintained at all times according to standards.
• Supervise and ensure that par stock of guest supplies, cleaning supplies, linen and uniforms are maintained.
• Plan, control and supervise horticulture activities in the hotel.
• Conduct room inspection to ensure that all standards are followed and rooms are made as per guidelines specified by the organization.
• Ensure all guest feedbacks and preferences are noted and acted upon. Ensure complaints and requests are responded to in a timely manner and recorded as per standards.
• Ensure all documents are checked on a periodic basis, such as log books, checklists, preventive maintenance schedules, inventory records of linen, cleaning records, uniform records, hygiene and pest control records, lost found records etc.
• Coordinate the preventive maintenance schedule of rooms and public area with the maintenance department.
• Create action plans along with the team to conserve energy through recycling measures, use of environment-friendly products, conservation of water, electricity, etc. and create awareness of the same.
• Review and draft SOPs for the department. Check periodically to ensure adherence. Prepare internal audit checklist, review the results, provide feedback to the team and suggest corrective measures for the same.
• Coordinate with purchase department and identify vendors for all equipment and supplies needed, keeping cost, quality and new trends in mind.
• Review and prepare performance evaluations of all his area heads as well as reviewing all evaluations submitted by his area heads for housekeeping associates as per company s instructions.
• Perform necessary HR functions such as setting of KRAs, conducting appraisals and Dailogue, taking interviews of prospective candidates and making recommendations for movements/transfers when required.
• Conduct internal audits periodically and keep in consonance with audits like JD,FLS,TPAM, BSQA, or any other as deemed by the organization. Take corrective actions based on results/findings and share the road ahead with the team.
• In addition to the above mentioned duties and job functions, any other assignment given by the management within the scope of job.
• Adherence to the Tata code of conduct, safety policies and values of the organization as defined.
• In addition to the above-mentioned duties and job functions, performs any other assignment given by the management within the scope of job

Required Qualifications

• Diploma/Graduate in any discipline and advanced knowledge in educational programs like hospitality management,Housekeeping Mangement,Interior decoration

Work Experience

• 10-12 Years

Languages Needed in Position

• English

Key Interfaces - External

• Guests, Vendors, External Internal Auditors

Key Interfaces - Internal

• Housekeeping, Front Office, Engineering

Behavioural Competencies

• Process Excellence
• Result Orientation
• Collaborative Engagement
• Change Championship
• Growth Mindset
• Talent Enrichment
• Guest Centricity
• Personal Effectiveness