Housekeeping Manager

The Indian Hotels Company Limited (IHCL); Thrissur; On-site; INR 800,000 - 1,200,000; Full time

Job summary

The Indian Hotels Company Limited (IHCL) seeks a Housekeeping Manager for its properties in Thrissur, Kerala. You will partner with operations to meet brand standards, drive guest satisfaction, and optimize department performance.

You will lead housekeeping teams, oversee budgets, schedules, inspections, and vendor coordination while ensuring adherence to safety policies and Tata values.

Qualifications

• Diploma/Graduate in any discipline with hospitality management training.
• Advanced knowledge in housekeeping management and related programs.
• Experience in housekeeping leadership for 8–10 years.

Responsibilities

• Strategize and partner with housekeeping operations to meet brand standards.
• Monitor budgets and cost control for the department.
• Inspect rooms, public areas, laundry and ensure adherence to standards.
• Coordinate pest control, maintenance, and cleaning activities as per schedule.
• Ensure guest preferences are met and requests/responses are timely.

Skills

Process Excellence

Result Orientation

Collaborative Engagement

Change Championship

Growth Mindset

Talent Enrichment

Guest Centricity

Personal Effectiveness

Education

Diploma/Graduate in any discipline

Hospitality management training

Housekeeping management

Interior decoration

Job description

Job Description:

About IHCL

Indian Hotels Company Limited (IHCL) is a part of the Tata Group and is one of South Asias largest and most iconic hospitality companies. With a legacy of over 120 years, we are dedicated to delivering exceptional experiences to our guests through our diverse portfolio of hotels, resorts, and palaces.

Careers at IHCL

At IHCL, we believe our employees are our greatest asset. We are committed to fostering a dynamic work environment that encourages innovation, collaboration, and personal growth. Join us in creating memorable experiences and shaping the future of hospitality. Explore exciting career opportunities with us and be a part of a vibrant team that values passion, excellence, and diversity.

Job Objective

Housekeeping Manager functions as strategic business partner of a hotels housekeeping operations. The position ensures to assist the housekeeping operations to meet the brand’s standards, targets customer needs, elevates associate satisfaction, focuses on growing revenues, maximizes the financial performance of the department and oversees the development & implementation of the departmental strategies.

Essential Job Tasks

Being updated with the new trends, pushing for innovation and strategizing plans for the department, based on the observations.

Monitoring cost and budgets for the department

Inspection of rooms, public area, laundry and ensuring that all the standards are adhered to.

Areas of Responsibility

• Assist in determining the departmental budget in terms of costs and revenues. Participate in a monthly review of the expenses incurred & provide relevant inputs to curtail on the areas that are crossing budgets. In the absence of the HOD, officiate as acting head, conduct meetings and daily reviews.
• Review work logs to ensure adherence to processes. Conduct inspection of rooms, banquet areas for special functions etc. and rectify defects, if any found.
• Coordinate pest control schedules and regularly check the maintenance and upkeep of back and staff areas. Facilitates cleaning activities like super cleaning, deep cleaning, carpet cleaning and shampooing, maintenance of artwork, marble polishing, wood polishing, etc. as per the schedule & maintain accurate records.
• Ensure that all rooms are prepared in accordance with guest preferences. Ensure all guest requests / complaints are being handled professionally and are closed within the prescribed time period.
• Monitor stocks of all replenish able items like household supplies, cleaning supplies, linen, uniforms etc. Conduct inventory check, take corrective actions and control losses, pilferages and discards. Provide inputs on replenishments required in keeping with budgets.
• Prepare schedules for vendors and ensure compliance, review performance, and keep a check on the quality and productivity at review meetings. Ensure all vendors are able to maintain the desired standards of service throughout the year.
• Check to ensure adherence to standards and ensure all the processes and SOPs are complied with. Conduct preparation for internal audits. Take corrective action & close non-compliances highlighted.
• Ensure all documents are checked on a periodic basis, such as log books, checklists, preventive maintenance schedules, inventory records of linen, cleaning records, uniform records, hygiene and pest control records, lost & found records etc.
• Coordinate the preventive maintenance schedule of rooms and public area with the maintenance department.
• Create action plans along with the team to conserve energy through recycling measures, use of environment-friendly products, conservation of water, electricity, etc. and create awareness of the same.
• Conduct briefing and grooming of staff, and coordinate with the HR Department for all employee related initiatives.
• In addition to the above mentioned duties and job functions, any other assignment given by the management within the scope of job.
• Adherence to the Tata code of conduct, safety policies and values of the organization as defined.
• In addition to the above-mentioned duties and job functions, performs any other assignment given by the management within the scope of job

Required Qualifications

Diploma/Graduate in any discipline and advanced knowledge in educational programs like hospitality management,Housekeeping Mangement,Interior decoration

Work Experience

08-10 Years

Languages Needed in Position

English

Key Interfaces- External

Guests, Vendors, External & Internal Auditors

Key Interfaces- Internal

Housekeeping, Front Office, Engineering

Behavioural Competencies

• Process Excellence
• Result Orientation
• Collaborative Engagement
• Change Championship
• Growth Mindset
• Talent Enrichment
• Guest Centricity
• Personal Effectiveness

Equal Opportunities Employment at IHCL

At IHCL, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are proud to be an equal opportunity employer and do not discriminate based on race, color, religion, gender, sexual orientation, age, national origin, disability, or any other status protected by applicable law. We encourage all qualified individuals to apply and join our team, where every voice is valued and respected.