Executive, EDI

Emiratesline; India; On-site; INR 500,000 - 800,000; Full time

Job summary

Emiratesline in Chennai, India is looking for an experienced Executive to join the Business Application Support team. The role involves configuring EDI mappings, troubleshooting integration issues, and ensuring compliance of data exchanges.

The ideal candidate should possess strong analytical and communication skills, along with hands-on experience with EDI tools, and must be able to work effectively in dynamic environments.

If you are ready to take on this challenge, apply now!

Qualifications

• Bachelor's degree in a relevant technical field is preferred.
• Proven experience of 2+ years in an EDI support or analyst role is essential.
• Hands-on experience with EDI tools and software is required.

Responsibilities

• Monitor inbound and outbound EDI transactions to ensure operations run smoothly.
• Investigate and resolve EDI failures and discrepancies promptly.
• Coordinate with teams for issue resolution and new EDI setups.
• Perform root cause analysis and implement fixes for recurring issues.
• Maintain records of operational activities and contribute to process improvements.

Skills

Analytical skills

Communication skills

Stakeholder management

Attention to detail

Education

Bachelor’s degree in computer science, Engineering, Mathematics

Tools

EDI translation software (Cleo, Boomi, SPS Commerce, True Commerce, IBM Sterling Gentran)

Job description

Job Type - Full Time

Job Location - Chennai, India

Department - Service Delivery Centre-SDC

Job Summary

In view of current service expansion, our ESL team is seeking to recruit an Executive to join the Business Application Support team. The role primarily involves configuring EDI mappings, monitoring transaction flows, troubleshooting integration issues, and ensuring accuracy, timeliness, and compliance of data exchanges. The EDI Specialist works closely with stakeholders, IT, business users, and external vendors to onboard new trading partners, implement EDI standards, and optimize system performance. The ideal candidate should be a self‑motivated professional with strong analytical, communication, hands‑on experience with EDI tools, communication protocols, ERP integrations, and stakeholder management skills. The ability to work effectively in dynamic and ambiguous environments, coupled with strong attention to detail and a results‑driven mindset, is essential for success in this role.

Responsibilities

• Monitor and support inbound and outbound EDI transactions and interface activities to ensure uninterrupted operations.
• Investigate and resolve EDI failures, system discrepancies, and transmission‑related issues in a timely manner.
• Manage incidents, service requests, and escalations through tools such as Jira or other ticketing systems.
• Coordinate with internal teams and external stakeholders for issue resolution, onboarding, and new EDI setups.
• Perform root cause analysis (RCA) and implement permanent fixes for recurring issues.
• Ensure adherence to operational procedures, internal controls, and business guidelines.
• Maintain accurate records of operational activities, including tracking, reporting, and documentation of issues.
• Contribute to process improvements, automation initiatives, and knowledge‑sharing eorts within the team.
• Support ad‑hoc reporting and analytical requirements as requested by management

Requirements

• Bachelor’s degree in computer science, Engineering, Mathematics, or a related technical field is a plus.
• Proven experience (2+ years) in an EDI support, analyst, or implementation role.
• Proficiency in EDI translation software (e.g., Cleo, Boomi, SPS Commerce, True Commerce, IBM Sterling Gentran)

Additional information

If you are ready to take on this exciting challenge and become a key player in the dynamic field of shipping, we encourage you to apply and join our team in driving success at ESL. Interested parties please submit your full resume at https://www.emiratesline.com/careers/ and [e-mail]