Executive Director - KYC AML Operations

JPMorganChase; Hyderabad; On-site; INR 2,500,000 - 3,800,000; Full time

Job summary

JPMorganChase in India invites a senior leader to head the Know Your Client renewal program across India and Europe. Based in Hyderabad, you will build teams in Hyderabad and Bengaluru and drive governance, quality and velocity of onboarding and renewal outcomes.

You will partner with Front and Middle Office, lead large-scale transformations, and foster a culture of accountability, with a focus on risk controls, efficiency, and scalable automation across the global client lifecycle.

Qualifications

• 10+ years of experience in financial services operations, program management, transformation, or client experience disciplines.

Responsibilities

• Lead the India-Europe Know Your Client renewal organization with accountability for strategy, performance, risk and people leadership across Hyderabad and Bengaluru.
• Own AML and KYC operational outcomes for the Europe book of work, including quality, timeliness, and client experience.
• Establish a clear operating rhythm with planning, governance, and performance reporting.
• Partner with Middle Office, Sales, and other stakeholders to deliver onboarding and renewal experiences.
• Serve as a senior escalation point for KYC/AML issues with timely remediation.
• Strengthen governance, audit readiness, and control discipline.
• Deliver process simplification, re-engineering, and transformation initiatives with ROI.
• Advance digitization and workflow management, archiving, and data distribution.
• Improve performance through scorecards and continuous improvement routines.
• Develop talent through coaching, delegation, training, and succession planning.
• Drive a culture of accountability and consistent execution across the organization.

Skills

Leadership

Program management

Know Your Client (KYC)

Anti-Money Laundering

Stakeholder management

Quality & controls

Communication

Process improvement

Tools

AI-enabled analytics

Workflow automation

Data governance tools

Job description

Job Description:

Help protect the firm and deliver a stronger client experience through well-controlled, high-quality Know Your Client operations. This leadership role gives you broad visibility across Europe coverage while operating from India. You will set direction, strengthen governance, and drive measurable improvements in quality, timeliness, and productivity. You will partner closely with front office and middle office stakeholders to deliver consistent onboarding and renewal outcomes. You will build and develop teams across Hyderabad and Bengaluru while advancing digitization and automation.

Job responsibilities

• Lead the India Europe Wholesale Know Your Client renewal organization with shared accountability for strategy, performance, risk and controls, and people leadership across Hyderabad and Bengaluru
• Own Anti-Money Laundering and Know Your Client operational outcomes for the Europe book of work, including quality, timeliness, capacity management, and client experience
• Establish a clear operating rhythm across planning, prioritization, check-ins, governance routines, and performance reporting
• Partner with Middle Office, Sales, and other internal stakeholders to deliver strong onboarding and renewal experiences
• Serve as a senior escalation point for Know Your Client and Anti-Money Laundering issues, ensuring effective triage, root-cause analysis, and timely remediation
• Strengthen governance, audit readiness, and control discipline through clear procedures, ownership, evidence standards, and timely issue closure
• Deliver process simplification, re-engineering, and transformation initiatives with measurable return on investment and sustained adoption
• Advance digitization and operational effectiveness across workflow management, document storage and archiving, and data distribution
• Improve performance through scorecards, continuous improvement routines, and clear success measures tied to client, productivity, and quality outcomes
• Develop talent through coaching, disciplined delegation, training, succession planning, and leadership continuity
• Drive a culture of accountability, partnership, and consistent execution across the organization

Required Qualifications, Capabilities, And Skills

• 10 years of relevant experience in financial services operations, program management, transformation, and/or client experience disciplines
• Proven experience in Know Your Client and Anti-Money Laundering operations, including renewals and onboarding within a strong control framework
• Strong understanding of financial markets and products
• Demonstrated experience leading teams and complex operational delivery with measurable outcomes
• Demonstrated ability to operate effectively in a fast-paced, deadline-driven environment with focus on controls, risk mitigation, and efficiency
• Strong stakeholder management and influencing skills across levels and functions
• Ability to communicate complex operational risk, performance, and technical concepts to senior audiences clearly and in a structured way
• Strong written communication skills with executive-ready messaging
• Strong prioritization and multi-tasking capability across competing demands
• High attention to detail with disciplined follow-through
• Demonstrated ability to define, monitor, and drive performance objectives and service standards aligned to control expectations

Preferred Qualifications, Capabilities, And Skills

• Demonstrated ability to identify opportunities for AI and automation integration within operational workflows, including experience evaluating, implementing, or governing AI-driven solutions to achieve scalable process improvements and strategic objectives
• Experience leading teams through adoption of AI-enabled analytics, workflow automation, and intelligent process tooling to improve accuracy, reduce manual effort, and strengthen control outcomes
• Experience leading multi-region service teams and contributing to operating model design across complex stakeholder groups
• Experience building performance scorecards and continuous improvement routines tied to client experience, utilization, productivity, and quality outcomes
• Demonstrated success strengthening audit readiness through evidence standards, governance routines, and disciplined control execution

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About The Team

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.