Executive Director - Global Confirmations & RCO Data Exchange Operations

JPMorganChase; Bengaluru; In loco; INR 4.000.000 - 7.000.000; Tempo pieno

Descrizione del lavoro

JPMorganChase in Bengaluru, India, seeks an Executive Director to lead Global Confirmations & RCO Data Exchange Operations. You will guide a global team to deliver critical client and supplier programs, drive risk management, and ensure business resiliency across multiple initiatives.

You will partner with product and technology to modernize platforms, implement automation and AI, and advance a culture of continuous improvement, diversity, and inclusion. Leadership excellence is essential.

Competenze

• 15+ years of management and leadership experience.
• Bachelor's degree or equivalent experience.
• Proven track record leading controlled operations with measurable improvements.
• Deep risk, compliance, and data-privacy acumen.
• Expertise in process design, continuous improvement, and operating model transformation.
• Strong analytical and financial acumen.
• Ability to lead large-scale transformation initiatives leveraging automation and AI.
• Exceptional stakeholder management and communication skills.

Mansioni

• Lead the end-to-end Global Audit Confirmations business, delivering confirmation and verification services to authorized third parties.
• Oversee the State Agency Data Match program, establishing governance, standards, and performance management.
• Ensure business resiliency and continuity of service across internal and supplier-supported processes.
• Monitor performance, drive issue resolution, remediation, and contingency planning.
• Lead a customer-centric, controlled operation with clear KPIs and SLAs.
• Ensure workforce readiness through capacity planning, shift strategies, and proactive communications.
• Drive continuous improvement in productivity, quality, cost, colleague engagement, and controls.
• Maintain a strong risk and controls environment, ensuring audit readiness and compliant disclosures.

Conoscenze

Leadership

Risk management

Data privacy

Automation

AI

Stakeholder mgmt

Operating model

Formazione

Bachelor's degree or equivalent experience

Descrizione del lavoro

Job Description

Step into a high-impact leadership role where your expertise shapes the future of operational excellence. Join a dynamic team in Bengaluru, India, and make a difference by ensuring accurate, timely, and compliant outcomes for customers, regulators, and authorized third parties. You will have the opportunity to drive innovation through automation and technology-enabled transformation. Your leadership will empower a diverse global team and influence strategic direction across the organization. This is your chance to build, develop, and inspire a culture of continuous improvement and inclusivity.

Job Description

Step into a high-impact leadership role where your expertise shapes the future of operational excellence. Join a dynamic team in Bengaluru, India, and make a difference by ensuring accurate, timely, and compliant outcomes for customers, regulators, and authorized third parties. You will have the opportunity to drive innovation through automation and technology-enabled transformation. Your leadership will empower a diverse global team and influence strategic direction across the organization. This is your chance to build, develop, and inspire a culture of continuous improvement and inclusivity.

Job Summary

As an Executive Director in Global Confirmations & RCO Data Exchange Operations, you lead a global team dedicated to delivering critical client, customer, and supplier-enabled operational programs. You drive operational excellence, manage risk, and ensure business resiliency across multiple programs. Together, we focus on process optimization, talent development, and technology transformation to achieve resilient outcomes. You partner with stakeholders to modernize platforms and enhance customer experience. We value your leadership in building an inclusive team and enabling colleague mobility.

Job Responsibilities

• Lead the end-to-end Global Audit Confirmations business, delivering confirmation and verification services to authorized third parties
• Oversee the State Agency Data Match program, establishing governance, standards, and performance management
• Ensure business resiliency and continuity of service across internal and supplier-supported processes
• Monitor performance, drive issue resolution, remediation, and contingency planning
• Lead a customer-centric, controlled operation with clear KPIs and SLAs
• Ensure workforce readiness through capacity planning, shift strategies, and proactive communications
• Drive continuous improvement in productivity, quality, cost, colleague engagement, and controls
• Maintain a strong risk and controls environment, ensuring audit readiness and compliant disclosures
• Drive strategic evolution through automation, AI, and agentic operating models
• Partner with Product and Technology to modernize platforms and deliver scalable solutions
• Build and develop an inclusive leadership bench, set goals, measure outcomes, and enable succession planning

Required Qualifications, Capabilities, And Skills

• 15 years of management and leadership experience
• Bachelor's degree or equivalent experience
• Proven track record leading controlled operations with measurable improvements
• Deep risk, compliance, and data-privacy acumen
• Expertise in process design, continuous improvement, and operating model transformation
• Strong analytical and financial acumen
• Ability to lead large-scale transformation initiatives leveraging automation and AI
• Exceptional stakeholder management and communication skills
• Ability to lead globally diverse teams and partner across functions
• Comfort handling sensitive information and regulated disclosures
• Experience in financial services operations

Preferred Qualifications, Capabilities, And Skills

• Advanced degree
• 10 years in financial services operations
• Experience with root-cause analysis and change management
• Experience deploying data-driven insights to inform business decisions
• Experience modernizing operations to enhance controls and customer outcomes
• Experience enabling succession planning and colleague mobility
• Experience partnering with Legal, Risk & Control, Technology, Operations, and business stakeholders

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About The Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.