Executive - Debt Management Services - Rural

Bajaj Finserv Limited; Kotputli; On-site; INR 350,000 - 520,000; Full time

Job summary

Bajaj Finserv Limited is seeking a Debt Management Specialist to lead recovery operations for overdue loans and credit accounts.

The role focuses on targeted collections, adherence to regulatory norms, and robust reporting. You will coordinate with customers, agencies, and internal teams to optimize recovery and minimize risk.

Responsibilities

• Achieve collections target by visiting customers/agencies.
• Monitor performance against set parameters and provide updates.
• Ensure legal guidelines are followed while repossessing products.
• Maintain accurate records of customer interactions and transactions.
• Provide regular reports on collection activities and performance.
• Handle escalations promptly and resolve issues.
• Daily DRR (Daily Risk Report) management.
• Develop and implement strategies to improve collection rates.
• Case-to-case tracking.
• Resolution within agreed timelines per AOP.
• Portfolio Management.
• Debt Collection Strategy.
• Target Achievement.
• Regulatory Compliance.
• Reporting and Analysis.
• Risk Management.
• Team Leadership.
• Vendor Management.
• Co-ordinating with internal and external clients.

Job description

Job Summary

The Debt Management Specialist will be responsible for managing and coordinating the recovery of overdue payments on loans or credit accounts.

Responsibilities

• Achieve collections target by visiting customers/agency.
• Monitor performance against set parameters and provide regular updates.
• Ensure legal guidelines are complied with while repossessing products.
• Maintain accurate records of customer interactions and transactions.
• Provide regular reports on collection activities and performance.
• Handle escalations promptly and effectively to resolve issues.
• Daily DRR (Daily Risk Report) management.
• Develop and implement strategies to improve collection rates.
• Case to Case tracking.
• Resolution at per AOP with in agreed timelines.
• Portfolio Management.
• Debt Collection Strategy.
• Target Achievement.
• Regulatory Compliance.
• Reporting and Analysis.
• Risk Management.
• Team Leadership.
• Vendor Management.
• Co-ordinating with internal and external clients.