Executive - Customer Support

Saadaa; Jaipur; On-site; INR 250,000 - 400,000; Full time

Benefits offered by this job

Growth path to leadership

Meaningful product work

Culture of continuous learning

Freedom to explore and learn

Job summary

SAADAA is seeking a Customer Support Executive to be the voice of the brand for customers, handling queries and ensuring they feel heard and valued at every touchpoint. This role is ideal for someone starting out in customer service who seeks growth in a people-first, solution-oriented environment.

You will respond to inquiries across email, phone, chat, and social media, resolve issues with empathy, and coordinate with warehouse, logistics, and production teams to keep customers satisfied.

Qualifications

• 0-2 years in customer support or fresh graduates with strong communication are welcome.
• Excellent verbal and written English communication.
• Empathetic, patient, and a good listener.
• Quick learner with a problem-solving mindset.
• Comfortable using basic CRM tools and MS Office.
• Ability to stay calm under pressure and manage irate customers professionally.
• A team player with a genuine desire to help people.

Responsibilities

• Respond to customer queries via email, phone, chat, or social media in a timely and professional manner.
• Resolve product, order, or delivery-related issues effectively and empathetically.
• Coordinate with internal teams (warehouse, logistics, production) to address customer concerns.
• Maintain detailed and accurate records of interactions and resolutions.
• Gather customer feedback and share insights to help improve products and services.
• Verify customer orders, returns, and exchanges as needed.
• Proactively follow up to ensure customer satisfaction.
• Help build a positive brand image by delivering exceptional service.

Skills

Active Listening

Customer Service

Adaptability

Tools

CRM tools

MS Office

Job description

ABOUT / SAADAA

We are a direct-to-consumer (D2C) lifestyle brand. Our vision is to advocate the / SAADAA way of living and make / BETTER basics for everyone.

Top 1% Shopify stores in India, we have been bootstrapped and profitable with industry-leading benchmarks, we have grown from a 100 sq. ft. garage to now a 150+ people team within 4 years.

ROLE OVERVIEW

We are looking for a Customer Support Executive who will be the voice of / SAADAA for our customers. You will handle queries, resolve issues, and ensure our customers feel heard and valued at every touchpoint. This is a great opportunity for someone starting out in customer service who wants to grow in a people-first, solution-oriented environment.

WHAT WILL YOU BE RESPONSIBLE FOR

• Respond to customer queries via email, phone, chat, or social media in a timely and professional manner.
• Resolve product, order, or delivery-related issues effectively and empathetically.
• Coordinate with internal teams (warehouse, logistics, production) to address customer concerns.
• Maintain detailed and accurate records of interactions and resolutions.
• Gather customer feedback and share insights to help improve products and services.
• Verify customer orders, returns, and exchanges as needed.
• Proactively follow up to ensure customer satisfaction.
• Help build a positive brand image by delivering exceptional service.

WHO YOU ARE

• 0-2 years of experience in customer support or a similar role; freshers with strong communication skills are welcome.
• Excellent verbal and written communication skills in English.
• Empathetic, patient, and a good listener.
• Quick learner with a problem-solving mindset.
• Comfortable using basic CRM tools and MS Office.
• Ability to stay calm under pressure and manage irate customers professionally.
• A team player with a genuine desire to help people.

WHY BE A PART OF / SAADAA

• Do you feel out of place in a world full of unnecessary complexities
• Do you find joy in little things
• Are you an avid reader with a curiosity for understanding how things work and how we got here
• Do you believe life is simple and people around you are focusing on the wrong things
• Are you excited by the idea of learning new things or solving problems with the simplest solutions

If the answer to all the above questions is yes, you are in the right place.

The world is full of unnecessary complexities, & we, as humans, do not understand the burden of unconscious consumption.

We at / SAADAA believe simplicity with better basics is the way to live a fulfilling life.

WHAT DO WE OFFER

• A team of empathetic problem solvers
• Growth path to becoming a leader
• An opportunity to drive meaning with products
• A culture of continuous learning
• Freedom: freedom to explore, fail, and learn

Required Skills

• Active Listening Skills
• Customer Service
• Adaptability