Executive- Customer Success

ContractKen Inc.; Dadri; On-site; INR 1,200,000 - 1,500,000; Full time

Job summary

ContractKen Inc. is seeking a qualified individual in Dadri, Uttar Pradesh, to manage stakeholder relationships and strategic alliances, ensuring program targets are met. The ideal candidate will have a background in project management and possess excellent interpersonal skills.

Successful applicants will have at least 5 years' experience, ideally within a multi-locational project framework. Fluency in English is essential, and experience in SSC is preferred.

Qualifications

• 5 years of experience in managing complex, multi-locational projects.
• Proven track record of successful program implementation.
• Ability to work independently or as part of a team.

Responsibilities

• Develop strategic alliances and manage stakeholder relationships.
• Ensure achievement of program targets in assigned geographies.
• Create proposals and documentation for program milestones.
• Track program effectiveness with monitoring frameworks.

Skills

Project Management

Communication Skills

Interpersonal Skills

Negotiation Skills

Fluency in English

Regional Language Proficiency

Education

Graduate from a premier institute/B.Tech in computer science

Job description

Reporting To: Deputy Director

Basic Functions/ Job Responsibility

Develop strategic alliances and own relationships with various stakeholders in the states allocated.

Government – State and/or Central

Educational Institutes – Universities/Colleges/Polytechnics/ITI

Industry – IT and Non IT

Ensure achievement of targets in geographies assigned.

Outreach of FSP courses and certification and other SSC offering in Academia, including OEM course and other industry courses with credit equivalence.

ePBL – Experiential Project Based Learning and Industry Internship in academia

Job Aggregation

And other revenue avenues.

Create proposals, concept notes, decks, documentation templates etc. for external and internal stakeholders towards achieving program milestones.

Develop robust monitoring and evaluation frameworks to track program effectiveness.

Prepare and update periodic reports and communication for stakeholders, highlighting key findings and recommendations for improvement.

Foster effective communication within the team and with external partners.

Act as a key point of contact for client inquiries and feedback.

Knowledge, Skills, Qualifications, Experience

• Graduate from a premier institute/ Btech in computer science preferred
• 5 years of experience in managing complex projects, preferably multi locational projects.
• Proven track record of successful program implementation and achieving desired outcomes.
• Excellent communication, interpersonal, and negotiation skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Fluency in English is essential, additional regional language proficiency a plus.
• Prior experience of working in a SSC preferred