Executive - Customer Service

Kama Jewellery; Mumbai; On-site; INR 350,000 - 550,000; Full time

Job summary

Kama Jewelry Private Limited in Mumbai is seeking an Executive - Customer Service to deliver top-notch support to clients, handle inquiries, and resolve issues with professionalism.

The role requires strong communication, ability to work in a fast-paced environment, and collaboration with internal teams to enhance overall customer experience.

If you are detail-oriented and customer-focused, join our team and contribute to ongoing service improvements.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Strong problem-solving and analytical skills.
• Proficient in using computer software and technology.
• Ability to work collaboratively as part of a team.
• Strong attention to detail and organizational skills.

Responsibilities

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide exceptional customer service through various communication channels.
• Respond to customer complaints and concerns in a timely and effective manner.
• Collaborate with internal teams to improve overall customer experience.
• Develop and implement process improvements to enhance customer satisfaction.
• Maintain accurate records of customer interactions and transactions.

Skills

Excellent communication

Customer service

Multitasking

Team collaboration

Problem-solving

Attention to detail

Job description

We are looking for a skilled Executive - Customer Service to join our team at Kama Jewelry Private Limited. The ideal candidate will have excellent customer service skills and be able to provide top-notch support to our clients.

Roles and Responsibility

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide exceptional customer service through various communication channels.
• Respond to customer complaints and concerns in a timely and effective manner.
• Collaborate with internal teams to improve overall customer experience.
• Develop and implement process improvements to enhance customer satisfaction.
• Maintain accurate records of customer interactions and transactions.

Job Requirements

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Strong problem-solving and analytical skills.
• Proficient in using computer software and technology.
• Ability to work collaboratively as part of a team.
• Strong attention to detail and organizational skills.

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