Executive- Customer Experience

Ixigo; Gurugram District; Remote; INR 11 - 3,348,000; Full time

Job summary

ixigo is hiring for a fully remote position based anywhere in India. The role requires graduation and 6 months of experience in calling and backend operations, with travel-industry knowledge preferred. The candidate will undergo a 2-week training module to master the hotels booking space, followed by an assessment.

Upon successful completion, you will be absorbed on the payroll of Aasaan Jobs. Candidates must be flexible for rotating shifts and have a laptop with stable Wi-Fi.

Qualifications

• Graduation is mandatory.
• 6 months of experience in calling and backend operations.
• Knowledge of the travel industry is preferred.

Responsibilities

• Work in a fully remote setup with rotating shifts.
• Complete a 2-week training program on hotels booking ecosystem.
• Followed by an assessment to verify knowledge and skills.
• Absorption on the payroll of Aasaan Jobs after training and assessment.

Skills

Calling

Backend operations

Travel domain knowledge

Communication skills

Education

Graduation

Job description

• Compensation: INR 1 - INR 300,000 - monthly

Company Description

Launched in 2007 by Aloke Bajpai & Rajnish Kumar, ixigo (Le Travenues Technology Limited) is a technology company focused on empowering Indian travellers to plan, book and manage their trips across rail, air, buses and hotels. ixigo assists travellers in making smarter travel decisions by leveraging artificial intelligence. The ixigo, ConfirmTkt and AbhiBus apps allow travellers to book train tickets, flight tickets, bus tickets, hotels, and cabs, and provide travel utility tools and services developed using in-house proprietary algorithms and crowd-sourced information. With over 54 crore Annual Active Users in Fiscal 2025, ixigo is the leading OTA for Next Billion Users in India. For more information, please visit http://www.ixigo.com

Job Description

• This is a fully remote opportunity with 6 working days
• Candidate can be based anywhere in India
• Candidates should be flexible working in rotational shifts.
• Candidates will be a part of a 2-week training program where our trainers will help you understand the nuances of the Hotelsbooking ecosystem and help you familiarize with the travel booking space.
• This will be followed by an assessment wherein you will be tested on your knowledge, skills & ability to perform the job responsibilities.
• After successful completion of training and assessment, you will be absorbed on the payroll of Aasaan Jobs.

Qualifications

• Graduation is mandatory
• Freshers are not eligible to apply
• Minimum 6 months of experience in Calling and Backend operations
• Knowledge of the travel industry is required
• Candidates with a travel background will be preferred
• Must have access to a laptop and a stable Wi-Fi connection

Additional Information

Responsible for safeguarding sensitive company data against unauthorized access, use, or disclosure, and for reporting any suspected security incidents in line with the organization's ISMS (Information Security Management System) policies and procedures.