Executive - Customer Engagement (Agency)

Axis Max Life Insurance; Koregaon Park; On-site; INR 300,000 - 450,000; Full time

Job summary

Axis Max Life Insurance is seeking a dedicated professional in Maharashtra for handling New Business Processing, premium banking, and policy servicing. The role involves responding to customer queries, processing life and health claims, and maintaining high NPS scores.

Gujarati language proficiency is required to effectively communicate with local customers. The candidate will also handle retention of surrender requests, ensure compliance, and manage office administration, contributing to smooth

Qualifications

• Must-have language: Gujarati.

Responsibilities

• New Business Processing
• Banking of Initial & Renewal Premium
• Retention of Surrender Requests
• Execution of all Service Requests - Post Policy Issuance
• Reverting on customer queries and complaints
• Maintaining high NPS Scores
• Life and Health Claims processing
• Handling compliance issues
• Audit Rating
• Customer Centric
• Managing office administration assets and upkeep of the same.

Skills

Gujarati language

Job description

Key Responsibilities:

• New Business Processing
• Banking of Initial & Renewal Premium
• Retention of Surrender Requests
• Execution of all Service Requests - Post Policy Issuance
• Reverting on customer queries and complaints
• Maintaining high NPS Scores
• Life and Health Claims processing
• Handling compliance issues.
• Audit Rating
• Customer Centric
• Managing office administration assets and upkeep of the same.
• Must Know Gujrati Language